The New York City Department of Investigation (“DOI”) is one of the oldest law enforcement agencies in the country; its mission is to combat municipal corruption. DOI serves the people of New York City by acting as an independent and nonpartisan watchdog for New York City government, City agencies, and City employees, vendors with City contracts, individuals and entities that receive City funds.
The selected candidate will serve as a primary liaison between IT and business units to gather, analyze, and document technology requirements while ensuring appropriate security safeguards and internal controls are incorporated into system enhancements and implementations.
Responsibilities include:
- Evaluate and consolidate IT-related requests, aligning initiatives with operational needs and established IT security and control standards.
- Develop business requirements, use cases, and functional specifications ensuring system integrity, data accuracy, and compliance with internal control requirements.
- Monitor and assess system control features, identify potential vulnerabilities or control gaps, and recommend corrective actions to safeguard agency information systems and associated databases.
- Assist in the development, implementation, and testing of IT security procedures, quality assurance processes, and contingency plans.
- Provide technical support for computers, laptops, A/V systems, telecommunications equipment, and mobile devices, ensuring proper configuration, security compliance, and documentation.
- Serve as the first point of contact for technical assistance via phone, email, and in-person support; manage ticket queues and maintain detailed documentation to support audit readiness and operational accountability.
- Maintain and reconcile IT asset inventories, track equipment assignments, serial numbers, product specifications, and software licenses; conduct periodic inventory reviews to protect agency assets.
- Prepare and process IT Purchase Requests (IPRs) and coordinate with procurement to ensure proper authorization, documentation, and compliance with established procedures.
- Support mobile device lifecycle management including secure configuration, MDM enrollment, troubleshooting, upgrades, and decommissioning.
- Provide regular status updates to IT leadership regarding ticket resolution, asset management controls, compliance efforts, and project progress.
- Perform related duties and special projects as assigned.
If selected, the candidate will be fingerprinted and undergo a background investigation.
To Apply
All applicants, including current City Employees may apply by going to https://a127-jobs.nyc.gov and search for the specific Job ID # 773468.
Please do not email, mail, or fax your resume directly. Submissions of resumes do not guarantee an interview. Due to the high volume of resumes received for positions, only selected candidates will be contacted.
Appointments are subject to Office of Management & Budget approval for budgeted headcount.
*******Please note in order to be considered for this position, you must be hold a Permanent Civil Service Title for Computer Aide. Only candidates in the permanent title of Computer Aide will be considered. *******
COMPUTER AIDE - 13620
1. A four-year high school diploma or its educational equivalent, and
(a) six months of full-time mainframe, mini-computer or LAN/WAN computer operations experience or service desk/desk top support experience acquired in the past one year and three months; or
(b) graduation from an approved technical school (approximately 675 hours) with a specialization in mainframe/mini-computer operations and/or technical support acquired in the past five years and three months; or (c) currently valid A+ or Network+ certification; or
2. An associate degree or 60 semester credits from an accredited college including or supplemented by 12 semester credits in computer technology; or
3. Education and/or experience that is equivalent to “1” or “2” above. Undergraduate credit may be substituted for experience on the basis of 30 semester credits, from an accredited college, including or supplemented by six credits in computer technology for three months of experience. However, all candidates must have a high school diploma or its educational equivalent.
Experience which primarily involves performing computer data entry and/or using word processing, spread sheet and/or database applications as an end user is not acceptable towards meeting the education and experience requirements for this examination.
The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.
The City of New York is the most iconic and dynamic city on the planet. With a population of more than 8.4 million people, New York is not only the largest city in the United States — it is the academic, cultural, commercial, and financial capital of the world.
City government is filled with opportunities for talented individuals seeking to improve their communities and make a meaningful difference in the lives of their fellow New Yorkers. Every day, the City’s more than 300,000 employees improve infrastructure, provide vital social services, build technology, protect health and safety, and so much more. Join us today at: http://www1.nyc.gov/jobs
The City of New York offers its employees:
• A chance to build the future of this city. New York City government is at the crossroads of where policy, great ideas, city services, and smart urban planning meet the lives and needs of every day New Yorkers.
• Competitive salary and benefits. Hiring packages include a competitive salary, health benefits, various pension plans, employee assistance programs, and individual retirement accounts.
• Diverse career opportunities. As the largest local government in the United States with more than 40 agencies, the City of New York offers a broad spectrum of opportunities — from education, housing development, and public health to sustainability, economic growth, technology, and emergency management.
• Career Satisfaction. As a City employee, you will have the chance to shape the future of New York City and improve the quality of life for your family, neighbors, and fellow New Yorkers.
• Equal Opportunity and Inclusion. The City of New York is an equal opportunity employer that prohibits discriminatory action against City employees and applicants for employment based on their actual or perceived race, color, national origin, ethnicity alienage, citizenship status, gender, religion, creed and all other protected categories.
