Job Description

The Voluntary Protection Products team is looking for a Business Analyst. The selected candidate will be responsible for monitoring, reviewing and issuing customer refunds for Voluntary Protection Products that expire when customers pay off their Auto, RV and Powersport loans. These products include GAP, Credit Life Insurance and Credit Disability Insurance.

This position needs to be located out of our Gateway (Columbus, OH) office.

Duties & Responsibilities:

• Utilize, update and maintain Microsoft Access Database as it relates to the processing and documenting of VPP customer refunds.
• Utilize Microsoft Word and Microsoft Excel in depth to facilitate and document the issuance of VPP refunds.
• Generate appropriate General Ledge and Dealer Reserve entries for all VPP refunds and ensure all offsetting entries are accurate and balanced.
• Create Microsoft Access queries to generate management reporting as defined and on an ad-hoc basis.
• Act as subject matter expert to facilitate the processing and resolution of all escalated issues and questions as they relate to the processing of VPP refunds. This includes assisting our consumer customers, dealer customers, vendor partners, VPP providers, internal colleagues, phone bank, and all internal business partners.
• Assist in the continued development and streamlining of the VPP refund process. Research, recommend and implement solutions for continued process development and improvement.

Qualifications:

• Minimum of 2 years Indirect Loan processing experience.
• High School Diploma

Preferred Qualifications:

• Experience with and in depth knowledge of indirect Dealer Reserve.
• Experience with various related tools (Passport, Hogan, Enterprise Document Retrieval (EDR), Enterprise Sales and Service (ESS), RefundPlus, CheckVision, etc.) and with balancing transactions.
• Basic understanding of indirect VPP products.
• Experience reconciling General Ledger accounts.
• Proficient in Microsoft Access, Excel and Word.
• Strong attention to detail.
• Excellent written and verbal communication skills.

Exempt Status: (Yes= not eligible for overtime pay) ( No= eligible for overtime pay)

No

Workplace Type:

Office

Our Approach to Office Workplace Type

Certain positions outside our branch network may be eligible for a flexible work arrangement. We’re combining the best of both worlds: in-office and work from home. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. Remote roles will also have the opportunity to come together in our offices for moments that matter. Specific work arrangements will be provided by the hiring team.

Huntington will not sponsor applicants for this position for immigration benefits, including but not limited to assisting with obtaining work permission for F-1 students, H-1B professionals, O-1 workers, TN workers, E-3 workers, among other immigration statuses. Applicants must be currently authorized to work in the United States on a full-time basis.

Huntington is an Equal Opportunity Employer.

Tobacco-Free Hiring Practice: Visit Huntington's Career Web Site for more details.

Note to Agency Recruiters: Huntington will not pay a fee for any placement resulting from the receipt of an unsolicited resume. All unsolicited resumes sent to any Huntington colleagues, directly or indirectly, will be considered Huntington property. Recruiting agencies must have a valid, written and fully executed Master Service Agreement and Statement of Work for consideration.