Job Description

About Quantela
We are a technology company that offers outcomes business models. We empower our customers with the right digital infrastructure to deliver greater economic, social, and environmental outcomes for their constituents.
When the company was founded in 2015, we specialized in smart cities technology alone. Today, working with cities and towns, utilities, and public venues, our team of 280+ experts offers a vast array of outcomes business models through technologies like digital advertising, smart lighting, smart traffic, and digitized citizen services.
We pride ourselves on our agility, innovation, and passion to use technology for a higher purpose. Unlike other technology companies, we tailor our offerings (what we can digitize) and the business model (how we partner with our customers to deliver that digitization) to drive measurable impact where our customers need it most. Over the last several months alone, we have served customers to deliver outcomes like increased medical response times to save lives, reduced traffic congestion to keep cities moving, and created new revenue streams to tackle societal issues like homelessness.
We are headquartered in Billerica, Massachusetts, in the United States with offices across Europe and Asia.
The company has been recognized with the World Economic Forum’s ‘Technology Pioneers’ award in 2019 and CRN’s IoT Innovation Award in 2020.

For the latest news and updates please visit us at www.quantela.com
of the roleWe are seeking an experienced Business Analyst to support the analysis, design, and implementation of e-Governance projects. The role involves working closely with government departments, IT teams, and other stakeholders to gather requirements, translate business needs into functional specifications, and ensure seamless delivery of digital services.
Roles and Responsibilities

• Collaborate with government stakeholders to understand their business processes, pain points, and project objectives.
• Conduct requirement gathering sessions (workshops, interviews, etc.) and document Business Requirement Specifications (BRS), Functional Requirement Specifications (FRS), and Use Cases.
• Map AS-IS and TO-BE processes to support process re-engineering and digital transformation.
• Work with technical teams to ensure functional requirements are accurately translated into system features.
• Prepare and maintain documentation, including process flows, data flow diagrams, and user manuals.
• Support UAT (User Acceptance Testing) by developing test cases, coordinating user testing, and validating output.
• Monitor and evaluate project performance against defined KPIs and timelines.
• Ensure compliance with data privacy, digital governance standards, and government IT policies.
• Provide training and support to end-users and department officials.

Desired Skills/Background

• 4+ years of experience as a Business Analyst in IT/e-Governance/Public Sector projects.
• Strong knowledge of Government-to-Citizen (G2C), Government-to-Business (G2B), and Government-to-Government (G2G) service models.
• Experience in preparing SRS and other standard documentation formats used in government projects.
• Familiarity with IT systems used in public administration, citizen services, or public utilities.
• Proficiency in tools such as MS Visio, Balsamiq, Figma, JIRA, or equivalent for documentation and process modelling.
• Excellent communication, stakeholder management, and analytical skills.