Job Description

We are One Sutherland — a global team where everyone is working together to create great breakthrough solutions. Our workforce has thrived in an environment of diversity of thought, experience and background. We celebrate our diversity and embrace it whole-heartedly. Sutherland is an equal opportunity employer. We promote a positive work environment by conducting ourselves professionally and helping each other achieve our goal of One Sutherland Team, Playing to Win.

Sutherland was founded 38 years ago (1986). Since then, we have become a leading global provider of business process and technology management services offering an integrated portfolio of analytics-driven back office and customer-facing solutions that support the entire customer life cycle.

Sutherland is seeking an attentive and goal-oriented person to join us as a Business Analyst for NICE System program.

The Business Analyst is responsible for requirement gathering, creating project documentation deliverables, data analysis, application configuration, writing SQL, unit and system testing efforts on various customer billable projects

Work closely with customer sales and service organizations to define application metrics, reports, dashboards, data mapping, and other integration requirements. Ensure that complex customer business requirements are accurately captured, documented, communicated, and understood by developers, consultants, business and technology management both internally at NICE and by customers

Lead and develop use/test cases and test data to deliver high quality solution results, and support the customer and internal teams during all customer Acceptance Testing phases

Communicate and train others on NICE solutions – overall business value and process, as well as detailed features and functionality

Contribute overall to the team’s continual improvement process by preparing System Development Life Cycle (SDLC) documents including deliverables checklist, business requirements, design diagram specifications, QA & UAT test plans, lessons learned

Use best practice methods, quality standards, and guidelines on all project phases

Travels to customer site to conduct work in a professional and organized manne

Qualifications

Project experience – working as part of a team

· Strong expertise with Microsoft Excel

· Excellent customer facing skills

· Excellent organizational skills, ability to set own task lists and time lines

· Ability and willingness to work under pressure in a highly dynamic environment

· Analytical ability – working with formulas, calculations and data

· Bachelor's degree in a technical field (or equivalent)

· Experience implementing or using one of the following:

-Enterprise applications (e.g. Avaya, Siebel, Genesys, Siebel, SAP);

-EAI tools (e.g. WebMethods, TIBCO);

-Reporting/business intelligence tools (e.g. Business Objects, Cognos); or database applications

Additional Information

All your information will be kept confidential according to EEO guidelines.