People First Healthcare

Business Analyst

People First Healthcare  •  Commonwealth of Australia / Federal Republic of Germany (Onsite)  •  1 month ago
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Job Description

Business Analyst – Aged Care & NDIS

People First Healthcare | Full-Time | Essendon Fields, VIC

About Us

People First Healthcare is a values-driven organisation delivering high-quality aged care and NDIS services across our communities. Guided by Respect, Integrity, and Continuous Improvement, we place people at the centre of everything we do.

The Role

We’re seeking an experienced Business Analyst – Aged Care & NDIS Finance to support compliant, scalable, and efficient service delivery across our organisation.

Working closely with Operations, Finance, Compliance, IT, HR, and external vendors, you will analyse business processes, funding models, and system capabilities across aged care and NDIS environments. The role supports multiple business units, including People First Healthcare, InOne Healthcare, and Ace Renovation Group.

Key Responsibilities

  • Lead discovery workshops and gather business and system requirements across operations, finance, compliance, and CRM
  • Analyse aged care and NDIS funding models (pricing, budgets, claims, utilisation, service agreements)
  • Translate operational needs into functional requirements, user stories, and test cases
  • Identify system, process, and compliance improvement opportunities
  • Support testing, UAT, and implementation activities
  • Develop documentation, SOPs, and process maps to support governance and auditability
  • Support change management, training, and post-implementation adoption

About You

  • Experience as a Business Analyst within aged care, NDIS, health, or human services
  • Strong understanding of funding models, compliance, and regulated environments
  • Experience with CRM, rostering, billing, and reporting systems
  • Analytical, solutions-focused, and confident engaging stakeholders
  • Comfortable working in fast-paced, changing environments

What We Offer

  • Retail and homeware discounts
  • Career development and growth opportunities
  • A collaborative, inclusive, values-driven workplace
  • Meaningful work making a genuine impact

How to Apply

If you’re ready to make an impact submit your resume and cover letter outlining your experience and suitability for this role.

People First Healthcare is proud to be an equal opportunity employer. We celebrate diversity and encourage applications from all backgrounds.

People First Healthcare

About People First Healthcare

People First Healthcare is committed in high-quality in-home care, we provide a range of services including aged care and in-home nursing, disability support and allied health. People First Healthcare was incorporated in 2017. We aim to provide quality care to the general Australian population and people from many ethnic backgrounds, as well as people who may be socially or financially disadvantaged.

Our vision is to provide a friendly environment with a positive experience of ageing and disability, where all clients have the opportunity to remain living in their homes and communities with support, choice, dignity and respect.

Our client is at the centre of our operations, this ensures our clients'​ needs are paramount in our service delivery; we make sure we are responsive and our clients are at the forefront of our services.

People First Healthcare currently operates across VIC and assists people living in the Melbourne. We have also recently expanded to provide services in Sydney.

Talk to us about your needs so that we can develop a personalised solution that suits you.

Industry
Healthcare & Social Services
Company Size
51-200 employees
Headquarters
Roxburgh Park, AU
Year Founded
2017
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