Job Description

WNS Global Services Inc. (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Telecommunications, Travel and Utilities. Globally, the group’s over 44,000+ Professionals serve across 60 delivery centers in 16 countries worldwide.WNS Poland - Launched operations in August 2012 with focus on European language capabilities. Key industries served: finance & accounting, insurance, shipping & logistics, customer service and travel.

• Analyzing issues reported by customers in the Ivalua-based procurement platforms, providing workarounds, and implementing solutions

• Proposing and implementing performance and configuration improvements to the client’s systems

• Analysis of specific business requirements for technical feasibility and alignment with Ivalua configuration best practices

• Collecting and refining business requirements and supporting clients in defining their end‑user needs

• Cooperation with application engineers and integration engineers to ensure that the Ivalua system is configured according to the client's requirements

• Cooperating with the Project Manager and Project Leaders in task scheduling and project scope management

• Building and maintaining business relationships with the client

Qualifications

• Minimum 2 years of experience in a similar position, including projects related to the maintenance or implementation of low-code B2B digital tools

• At least intermediate proficiency in MSSQL

• Communicating fluently in English

• Excellent analytical and problem-solving skills

• Ability to provide step-by-step technical help, both written and verbal

• Experience in engineering and requirements management

Additional Information

WHAT WE OFFER

• Participation in challenging international projects for large companies that are leaders in their markets

• Onboarding and training in the Ivalua system, leading to skills validated by official certifications

• Flexible working hours supporting work life balances

• Work in a hybrid system in one of our offices in Poland (Kielce, Katowice)

• Private Health insurance

• Access to the MyBenefit platform

• English or German lessons with a native speaker