Job Description

Business Analyst

Department: IT

Employment Type: Permanent - Full Time

Location: Pune

Reporting To: Robin Cannon

Davies Life and Health is looking for a Business Analyst who will be responsible for developing requirements, implementing information technology solutions and completing testing as needed. The Business Analyst will be responsible for applying analytical techniques and processes as you conduct research on client issues. You will provide guidance to IT and Business Departments to resolve complex technical problems and ensure project deliverables. The Business Analyst will take responsibility to provide quality assurance and testing on all projects. In addition, you will oversee production support for various clients including tracking though our ticketing system, testing and updates to business and clients as needed
To be successful in this role, you must take ownership of initiatives and drive projects to a successful conclusion. You must have superb communication skills to maintain effective relationships with your team, teammates, clients, and vendors. You must have 3-5 years of experience working as a business analyst, with strong leadership and analytical skills. You will need to be proactive, independent, and take initiative.

Key Responsibilities

• Facilitate discussion sessions and provide guidance to the business and identify gaps in requirements
• Create business and technical requirements
• Understand and manage potential dependencies
• Partner with business users to understand and define scope
• Review requirements with clients and teams and participate in team and client meetings
• Develop or enhance training, support, and reference documents related to system changes/enhancements
• Provide end user support and training as needed
• Develop necessary process documentation, including process flow and context diagrams
• Prepare functional specification documents/enter functional details
• Create a test plan with all parties input required to ensure a holistic and complete view of what is required to provide a quality product
• Ensure we accommodate all phases and integration for testing and ensure test data readiness and planning are aligned to delivery dates
• Review test plan and test cases with internal team; suggest additional test scenarios, encourage reuse of test scripts
• Provide feedback on effectiveness of test scenarios, and validity of defects found
• Ensure regression testing is accounted for in the release deployment plan
• Identify reusable and or/complex test cases that are good candidate's for automation
• Identify change requests and work with Client Engagement Lead to determine impact to scope
• Define, document, track, and manage defects/ issues during project closure
• Provide guidance to work around solutions as applicable
• Plan and communicate UAT schedule
• Facilitating UAT sessions, monitor UAT progress and resolve impediments, log and report UAT defects, and write steps to reproduce defects
• Review and update BA artifacts such as BRDs
• Maintain project documentation in appropriate folders
• Participate in special projects as requested and perform other related job functions as required
• Support company values of We are Dynamic, We are Innovative, We are Connected, and We Succeed Together
• Perform other duties as assigned

Skills, Knowledge & Expertise

Experience and QualificationsRequired

• Bachelor’s degree with 3-5 years’ of experience or an equivalent combination of education and experience
• Insurance industry experience either life, long-term care, annuity and/or disability insurance
• Experience working with SDLC including Agile development methodologies
• Advanced Proficiency in SQL and Microsoft Suite including Visio, PowerPoint and Excel
• Must speak English

Preferred

• 3 years of experience working with life, long-term care, and/or disability insurance
• XML and SQL Server knowledge
• OnBase experience

Knowledge, Skills, and Abilities

• Proactive, independent, and takes initiative with consistent follow through
• Superb communication skills, verbal and written, conducted in a timely manner
• Superior time management skills with capability of working with and meeting deadlines
• Exceptional capability to multi-task and adapt to changes in a fast-paced, dynamic work environment
• High level of analytical and cognitive sills
• Capable of working collaboratively and independently with minimal supervision
• Display a comfort level working with key people at all levels within an organization