Job Description

Business Analyst

Take a central role

The Bank of Canada has a vision to be a leading central bank—dynamic, engaged and trusted—committed to a better Canada. No other employer in the country offers you the unique opportunity to work at the very center of Canada’s economy, in an organization with significant impact on the economic and financial well-being of all Canadians. You will be challenged, energized and motivated to excel in our environment.

Building on the principles that have always guided us – excellence, integrity and respect – we strive to be forward-looking and innovative, to welcome people with diverse perspectives and talents, and to earn trust by living up to our commitments and by clearly explaining the intent of our policies and actions.

With our defined-benefit pension plan, benefits, and high flexibility for work life balance - find out more about why we are annually ranked as one of Canada's top employers: Working Here - Bank of Canada

Find out more about the next steps in our Recruitment process

About the position
We are seeking an innovative and skilled Business Analyst to join our Retail Payments Supervision IT team!  We are a collaborative and diverse team within ITS with the mission to carry out the roadmap of an effective regulatory IT platform to meet the requirements of the Bank of Canada’s role in supervising payment service providers (PSPs). To learn more about our core function – you can visit   About retail payments supervision mandate - Bank of Canada
 
Led by the Director of Retail Payments Supervision, you will join a dynamic and highly skilled Scrum team working together to design and develop new features, maintain, and extend our regulatory IT platform based on Microsoft Azure Services and Dynamics 365 CRM.
 
Further, you will have the full support of your leader and teammates to enhance your skills, experiment, and further your career through our customizable Learning & Development programs across various domains (Mentorship, Architecture, Analytics, etc.) and relevant certifications.

What you will do
As a Business Analyst, you will support the information gathering, analysis and development of functional and non-functional requirements for the CRM program, ensuring that it is aligned with business objectives, and driving continuous improvement to achieve better results.
 
More specifically, you will:

• Elicit, analyze, and document high-quality functional and non-functional requirements with clear acceptance criteria and testability built in.

• Ensure all requirements are traceable, verifiable, and aligned with business objectives and CRM strategy outcomes.

• Define and document current-state and future-state processes with a focus on control points, risk areas, and validation needs.

• Translate business requirements into detailed, testable specifications to support solution design, development, and QA activities.

• Collaborate with functional and technical teams to develop test strategies, test scenarios, and test cases based on business requirements.

• Support and actively participate in system testing, integration testing, user acceptance testing (UAT), and regression testing.

• Establish and support quality metrics and performance indicators to measure CRM solution effectiveness and detect trends

• Conduct regular solution reviews and gap assessments to identify quality risks, control weaknesses, and improvement opportunities.

• Validate that enhancements and releases meet defined acceptance criteria and business readiness standards before deployment.

• Ensure compliance with regulatory, legal, security, and organizational policy requirements through requirements controls and validation checks.

• Coordinate with external partners and vendors to verify integration quality, interface requirements, and data validation rules.

• Support development of user training and documentation with accuracy and completeness checks to ensure adoption readiness.

• Collaborate with stakeholders to define KPIs and develop dashboards and reports that track business performance and adoption metrics.

• Promote continuous improvement by feeding testing insights, defect patterns, and user feedback back into requirements and process refinement.

• Provide recommendations for system enhancements, workflow optimization, and adoption initiatives, leveraging 365 Dynamics capabilities to increase operational efficiency.

What you need to succeed
You are a self-starter with strong communication and interpersonal skills who can build and maintain relationships across multiple levels of partners (both internally and externally). You also have a strong attention to detail, are analytical, and capable or solving problems independently or as part of a team.  
 
In addition, you have experience in:

• business analysis and/or process improvement within an IT environment  

• validating software solutions and conducting testing as required

• business requirements elicitation and documentation (e.g. functional & non-functional requirements, user stories, acceptance criteria, business rules)

• utilizing digital tools and digital ways of working (e.g. Azure DevOps, Confluence, ServiceNow, Visio BPMN)

As well as functional and testing expertise with Dynamics 365 CRM including a deep understanding of the platform's features and capabilities, as well as the ability to customize and configure the system to meet the unique needs of the organization.

Nice-to-have
Relevant Business Analysis designations/certifications (CBAP, etc.)

Experience in technical writing (e.g. business requirements, test cases)
 

Your education and experience 
Your combined education and work experience demonstrates that you have the proficiencies and skills for the role.  We are ideally seeking candidates with a relevant degree/diploma and 5+ years of relevant experience.

Innovative Mindset

We value candidates who demonstrate adaptability, curiosity, and a willingness to learn new technologies, including AI and digital tools. We seek individuals who can think critically about data, question existing processes, and find ways to simplify our work while embracing change and new ways of doing things.

Language requirement
The Bank’s work environment is conducive to the use of both of Canada’s official languages - English and French. The position language requirement is Level 5 (Fully Functional). If a qualified candidate who meets the language requirement of the position is not found, a qualified candidate who does not meet the language requirement may be considered. Training may be provided to help reach the required level. Both bilingual and unilingual candidates are encouraged to apply.

What you need to know

• Priority will be given to Canadian citizens and permanent residents
• Security level required: Be eligible to obtain Reliability
• There will be no relocation assistance provided
• Please save a copy of the job poster. Once the closing date has passed, it will no longer be available.

Hybrid Work Model

The Bank offers work arrangements that provide employees with flexibility, enable high-performing teams, and support an excellent workplace culture. Most employees can telework from home for a portion of each month as part of the Bank’s hybrid work model, and they are expected on site at the Bank location a minimum of 12 days per month to help build connections between colleagues. You must live in Canada, and within reasonable commuting distance of the office.

What you can expect from us
This is a great opportunity to join a leading organization and be part of a high-performing team.

• Salaries are based on qualifications and experience and typically range from $94,193 to $110,816 (job grade 16)

We wish to thank all applicants for their interest and effort in applying for this position. Only candidates selected for interviews will be contacted.