Job Description

Job Location: Admin Building - Saint Charles, MO 63304
Position Type: Full TimeEducation
Level: 4 Year Degree
Salary Range: $72,000.00 - $82,000.00 Salary/year
Job Category: Information TechnologyJOB FUNCTIONS
- Partner with various business units to identify member needs, operational challenges, and strategic priorities.
- Conduct interviews, workshops, and research to gather and prioritize both business and technical requirements.
- Analyze current workflows and recommend enhancements to improve member experience and operational performance.
- Develop business cases for new initiatives, including performing ROI analysis, cost-benefit evaluations, and assisting with risk assessments.
- Translate business needs into clear, actionable functional and technical requirements.
- Create process models, use cases, workflows, and data diagrams tailored specifically for credit union operations.
- Ensure that requirements are complete, consistent, and fully aligned with member-centric goals.
- Maintain and track requirements throughout the product lifecycle, ensuring stakeholder alignment and transparency at each stage.
- Serve as a liaison between business units, IT teams, vendors, and support staff to facilitate collaboration and communication.
- Participate in software selection, integration, and implementation efforts, including core banking systems, CRM platforms, and loan origination systems.
- Facilitate user acceptance testing and validate solutions against the defined requirements.
- Provide ongoing analysis and support for implemented solutions to ensure they continue to meet evolving business and member needs.
- Prepare and deliver reports, recommendations, and alternatives for process improvements, ensuring that decision-makers have the information they need.
- Facilitate end-user training and create comprehensive documentation for new systems and processes.
- Ensure compliance with all internal standards and external regulations, including NCUA, FFIEC, and PCI requirements.

QualificationsKNOWLEDGE
- Strong understanding of credit union operations, products, and member services.
- Proficient in requirements gathering techniques and tools (e.g., Visio, JIRA, Confluence).
- Familiarity with financial regulations and compliance standards.
- Knowledge of SDLC, Agile, and Waterfall methodologies.
- Excellent analytical, problem-solving, and decision-making skills.
- Strong verbal and written communication skills; adept at presenting to stakeholders.
SKILLS
- High level PC skills and expert in MS Office applications (Word, Excel, Planner, Visio)
- Ability to work independently, organize work effectively and take initiative in fast-paced work environment while managing multiple tasks and deliverables simultaneously
- Excellent interpersonal, written and verbal communications skills, with the ability to interact with various levels of personnel, including middle, senior, and executive management
- Strong analytical and problem-solving skills, with demonstrated leadership and change management experience.
QUALITIES
- Detail and results oriented.
- Self-motivated, self-directed, team oriented, responsible, and reliable, with a positive attitude and a proactive style.
- A commitment to ongoing education and learning.
- A commitment to continuous quality improvement.
- A commitment to the credit union philosophy.
- Welcomes constructive criticism and values input.
EDUCATION & EXPERIENCE
- The incumbent should hold a degree in Information Technology, Business Administration, or a related field, or have the equivalent of 5 years of work experience performing quantitative analyses and business process improvements.
- Prior experience working in a financial institution or other regulated industry is highly desirable.
- Experience supplemented by a strong curriculum of specific credit union and/or general business courses in a continuing education setting is beneficial.
PHYSICAL REQUIREMENTS
The position requires the following physical activities within varying environmental conditions:
- Occasionally remaining in a stationary position which may be standing or sitting for a prolonged period.
- Travel or move from one office location to another or from one department to another at the headquarters building.
- Occasional lifting, moving, or adjusting objects up to 20 pounds.
- Ability to work in tight or awkward spaces.
- Constant communication with others through various channels including verbal, email, and chat of which the last two may require consistent use of a keyboard and mouse or another electronic device.
- Work will be in a commercially reasonable temperature-controlled environment.
- Occasional temporary exterior site review which could be in outdoor elements of wind, rain, or snow.