Job Description

Seeking a Business Analyst with Microsoft Dynamics 365 CRM expertise, Agile delivery experience, and insurance domain knowledge. The ideal candidate will bring experience with insurance underwriting processes and the ability to translate complex business processes into clear, actionable requirements for Dynamics 365 solution. This role works closely with business, technical, and vendor stakeholders to support high-value, long-cycle insurance business, with a focus on marine insurance.

Responsibilities

• Lead analysis of business processes and data to identify improvement opportunities across insurance underwriting journeys.

• Elicit, analyse, and document business requirements, translating underwriting and commercial insurance processes into requirements for Dynamics 365 CRM (D365) within an Agile delivery framework.

• Collaborate with commercial, operations, and development teams as part of cross-functional Agile teams to ensure requirements align with business objectives.

• Map complex end-to-end user journeys, including underwriting decision flows and policy lifecycle processes.

• Act as a bridge between business stakeholders and technical teams, ensuring clear communication and shared understanding.

• Support D365 CRM enhancement initiatives by validating requirements, supporting testing, and ensuring solutions meet business needs.

• Identify and recommend opportunities for product and process improvement.

Qualifications

• BCS Business Analysis International Diploma (or equivalent)

Essential skills

• Strong understanding of long-cycle B2B insurance sales and underwriting decision-making.
• Hands-on experience with Microsoft Dynamics 365 CRM, including translating business needs into system requirements.
• Demonstrated ability to translate complex business processes into clear, structured requirements and user stories.
• Excellent stakeholder management, communication, and facilitation skills, with the confidence to work across business and technical teams.

Experience

• Experience working on commercial insurance lines, ideally vehicle, marine, or other high-value asset insurance.
• Proven experience as a Business Analyst within the insurance sector, with strong knowledge of underwriting processes.

Benefits

• Collaborative working environment – we stand shoulder to shoulder with our clients and our peers through good times and challenges 
• We empower all passionate technology loving professionals by allowing them to expand their skills and take part in inspiring projects  
• Always working as one team, our people are not afraid to think big and challenge the status quo 

• As a Disability Confident Committed Employer we have committed to:
  • Ensure our recruitment process is inclusive and accessible
  • Communicating and promoting vacancies
  • Offering an interview to disabled people who meet the minimum criteria for the job
  • Anticipating and providing reasonable adjustments as required
  • Supporting any existing employee who acquires a disability or long term health condition, enabling them to stay in work at least one activity that will make a difference for disabled people

“We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age”.

We treat everyone fairly and equitably across the organisation, including providing any additional support and adjustments needed for everyone to thrive