Job Description

Are you driven by how technology and business processes enable organizational performance and innovation? Are you motivated by building strong relationships and leading change, this role provides the opportunity to directly influence and improve business processes. Success in this role is driven by a commitment to continuous improvement, professional growth, and a learning mindset.

Responsibilities will include eliciting and documenting the actual needs of stakeholders—which frequently involves investigating and clarifying their expressed desires—to determine underlying business requirements.  

This position requires full-time on-site presence.   

All successful applicants must meet requirements for Canadian Controlled Goods Program (CGP), Canadian Government Security clearance, and U.S. International Traffic in Arms Regulations (ITAR).

• ⁠⁠⁠⁠As part of the JD Irving IT Team, you will enable the JD Irving group of businesses to achieve their business goals by leveraging technology 

• Understanding key business data and quality 

• Performing requirements elicitation and documentation 

• Building use cases (definition and development) and developing test cases 

• Documenting business processes 

• Understanding capability of analytics tools and enabling business to act from analytical insight 

• Managing integrity, confidentiality, and security of all datasets 

• Understanding the risk tolerance/profile of the business 

• Collaborating with design and architecture 

• Translating business process models to technical realization 

• Education required: A university degree, college diploma or a related discipline  

• 3+ years’ work experience in a business environment, preferably IT  

• ITIL V4 foundation certification or commitment to achieve it

• Customer focused: motivated by inspiring others to do things differently 

• Technically inclined, process oriented and driven by a natural curiosity 

• Happy in an environment where you can work independently as well as collaboratively 

• A continuous learner: acquiring new skills and software applications is second nature 

• Able to navigate in a fast-paced work environment where solutions are not always clearly defined 

• A practiced communicator with strong verbal, written, and interpersonal skills 

• Strong facilitation skills, including leading trainings and structured group sessions

Extras: 

• Experience working in ServiceNow

• Business Process Modeling 

• Entry Certification in Business Analysis (ECBA) 

• ADKAR or experience with end-user experience testing

Founded in 1882, J.D. Irving, Limited (JDI) has operations in Canada and the United States and are a team of 20,000 dedicated employees. At J.D. Irving, Limited, you are part of a dynamic team of professionals who lead with integrity and are passionate about delivering results. With a culture that nurtures talent and creates an inclusive workplace, you can grow your career across our various operating divisions.
We are committed to creating accessible environments for our colleagues, candidates, and customers. Requests for accommodation due to a disability (which may be visible or invisible, temporary, or permanent) can be made at any stage of application and employment. We encourage candidates to make their accommodation needs known so that we can provide equitable opportunities.
Worried you do not meet all the requirements? Studies have shown that many applicants apply only to job opportunities when they feel they meet 100% of the criteria. We promote an inclusive environment where everyone is appreciated, recognized, and empowered to contribute fully. If you are interested in this position but are worried you did not meet all the requirements, we would encourage you to still apply.
We appreciate your interest in our company however only those candidates selected for an interview will be contacted.