Job Description

Business Analyst

Main Outputs and Responsibilities

• Collaborate with stakeholders via individual engagements, business meetings, Agile sessions, or JAD sessions to elicit requirements for existing business problems/challenges using best practices.

• Document both functional and non-functional requirements into:

  • Business process maps

  • Business requirement definitions

  • Business requirements specifications

• Ensure alignment with business architecture framework and strategy around people, process, and technology, understanding what the SDLC requires.

• Determine, design, and facilitate the correct business solution by engaging all relevant stakeholders and SMEs across business functions, prioritising client needs.

  • Stakeholders include (but are not limited to):

    • Customers

    • Business Owners

    • Partners / Internal Services

    • Other business units

    • Architects

• Compile functional specifications from the business solution and use cases/scope items for developers using the business requirements, in collaboration with architects:

  • Stakeholders include:

    • Business Solutions Architect

    • Peers

    • Enterprise/Solutions Architects

    • Senior Developers

    • Test Analysts

• Deliver use cases, activity and sequence diagrams to model solutions for the technical team.

• Represent information in formats that stakeholders can understand, aligned to the SDLC followed.

• Model the data requirements to support the new solution at a functional level.

• Investigate and analyse current business problems, offering recommendations:

  • Automation/enhancements/fixes

  • Operational readiness and support

• Maintain traceability and attribute matrices using Enterprise Architect tools.

System Understanding & Reusability

• Understand current and in-progress systems/technical capabilities:

  • Operating Model and Business Capabilities

  • Re-usable, Custom, and Vendor components

  • Integration capabilities

• Identify reusable components in new/enhancement designs and avoid unnecessary custom solutions.

• Foster continuous improvement of current systems/components.

Additional Responsibilities

• Build strong relationships by providing leadership and expert input.

• Deliver training and create user manuals for new systems.

• Lead scrum ceremonies when required.

Formal Education:

• 3/4-year IT or Business qualification

Experience:

Mandatory:

• 5+ years' experience in the Short Term Commercial Insurance domain

• 7+ years Business Analysis experience

Optional:

• IIBA membership (preferred)

• CBAP certification

• Industrial Engineering background

Soft Skills / Competencies:

• Strong Emotional Intelligence

• Customer/Stakeholder Relationships & Commitment

• Business Acumen & Strategic Thinking

• Results-driven mindset

• Leadership through change and innovation

• Team motivation and inspiration

• Collaborative approach

• Impact and influence

• Self-awareness and insight

• Diversity and inclusiveness

• Institutional Process Analysis & Redesign Thinking