Job Description

The role of the Business Analyst in the Retirement Solutions area is to identify the requirements from a technical and administration perspective and document these for new schemes to be successfully deployed to our administration platform.
This includes all systems including registry, satellite, Reporting and Letters.

Key Accountabilities and main responsibilities
Strategic Focus

• Provide technical expertise to, investigate, analyse and resolve detailed and complex enquires to ensure a superior client experience;
• Complete task allocated by the lead/ project manager to prevent, early detect and resolve complex data/product related issues
• Execute plans to ensure the quality of products are maintained to the satisfaction of our clients as per each Scheme’s business rules
• Participate in investigations and design effort on projects / enhancements
• Participate in identifying and executing business improvements in line with the Quality Framework
• Participate in problem solving and collaboration and maintain healthy group dynamics
• Support, enhance and maintain standard practices & methodology within the team
• Build effective relationships between areas, teams, departments, units and/or organisations internally and externally to support the achievement of the team and business goals;
• Support a culture of high performance and continuous improvement that values learning and a commitment to quality in line with Link’s core values.
• Identify and implement applicable investigatory and rectification techniques

Operational Management

• Work with Schemes, internal / external auditors in delivering components of audits assigned by the manager.
• Complete task allocated by the supervisor to prevent, early detect and resolve complex data/product related to issues
• Work closely with the resources within the IT area and deliver cost effective solutions that meet client requirements
• Work directly with peers to ensure all enquiries are managed in line with SLA’s and each Scheme’s business rules
• Seek advice, guidance and support where appropriate analysis to manage and resolving complex queries

People Leadership

• Liaise with different stakeholders to ensure expectation and requirements are managed

Governance & Risk

• Promote and support a culture of risk awareness and proactive identification of potential issues;
• Ensure adherence and compliance with all legislative, financial, policy, procedural and quality requirements including OH&S issues.

Experience & Personal Attributes

• A minimum of 3 years experience working as a Business Analyst.
• Strong Business Analysis experience and knowledge
• MPF/ORSO knowledge preferred but not required
• Ability to identify and document whole of Scheme Rules and requirements.
• Ability to articulate issues surrounding business, operational and technical risk management;
• Developed organisation and planning skills with the ability to deal with demanding workloads prioritise and meet strict deadlines;
• Ability to be deal with ambiguity and change in role direction and focus when required to support the business need; and
• Thorough knowledge of best practice administration processes and procedures.
• Through domain knowledge from cradle to grave requirements for members accounts and administration processes and procedures
• Excellent written and verbal communication skills;
• Strong analytical and problem-solving skills;
• Exceptional attention to detail, time management and organizational skills;
• Commercial, risk aware and outcomes focused;
• Tertiary qualifications in IT, Business or a related discipline

MUFG Pension & Market Services is a global, digitally enabled business that empowers a brighter future by connecting millions of people with their assets – safely, securely and responsibly.

Through our two businesses MUFG Retirement Solutions and MUFG Corporate Markets, we partner with a diversified portfolio of global clients to provide robust, efficient and scalable services, purpose-built solutions and modern technology platforms that deliver world class outcomes and experiences.

A member of MUFG, a global financial group, we help manage regulatory complexity, improve data management and connect people with their assets, through exceptional user experience that leverages the expertise of our people combined with scalable technology, digital connectivity and data insights.