Job Description

Business Analyst - South Africa

Qualifications & Experience:

• Bachelors degree in Information Technology, Computer Science, or any related discipline.

• Completed or currently completing a Business System Analysis course.

• At least 2-3 years experience as a Business Analyst.

Key Performance Areas (KPAs) & Key Performance Indicators (KPIs):

1. Stakeholder Collaboration & Relationship Management

• Lead discussions with customers to determine expectations and requirements.

• Effectively communicate solutions to internal and external stakeholders.
  Measures:

  • Customer service feedback and satisfaction surveys.

  • Positive stakeholder feedback on solutions and engagements.

2. Business Problem Analysis & Solution Recommendation

• Gather and document business and technical requirements.

• Assess technical viability and recommend optimal solutions within scope and budget.

• Document workflows, business processes, and obtain sign-offs.
  Measures:

  • Effective selection and implementation of solutions.

  • Timely and successful delivery of internal and external solutions.

  • Quality of business requirement documentation.

3. Risk Identification & Resolution

• Monitor and resolve issues, conflicts, and dependencies.

• Identify opportunities for improvement.
  Measures:

  • Effective issue and risk management.

  • Positive feedback from project stakeholders.

4. Technical Advisory & Documentation

• Provide consulting services on The Companys platforms and 3rd party systems.

• Maintain clear documentation of platform enhancements.
  Measures:

  • Customer satisfaction with technical support.

  • Volume and quality of documentation enhancements.

5. Project Execution

• Translate business requirements into Jira tickets for the development team.

• Facilitate UAT testing and report issues.

• Act as a liaison between business and development teams.
  Measures:

  • Clarity and completeness of Jira tickets.

  • UAT completion and go-live readiness.

  • Positive developer and stakeholder feedback.

6. Technical Support

• Provide Level 3 technical support for live environments.

• Perform root cause analysis and debugging.
  Measures:

  • Resolution of issues within SLA targets.

  • Successful problem remediation.

7. Solution Quality Assurance

• Oversee testing and validation of technology solutions.
  Measures:

  • 3 client-reported UAT bugs per project.

8. Way of Work

• Ensure language use (UK English), formatting, and document accuracy.

• Meet all quality, compliance, and approval standards.
  Measures:

  • Proper grammar, punctuation, formatting.

  • Adherence to approval workflows.

  • On-time task execution.

9. Time-Sheet Management

• Weekly time logging using Jira Tempo with accurate project code allocation.
  Measures:

  • Accurate and timeous timesheet submissions.

  • Minimum average of 8 hours logged per workday.

10. Business Risk Management

• Comply with company policies and complete all mandatory training.

• Proactively identify and report risks.
  Measures:

  • No policy violations or incidents.

  • On-time training completion.

  • Active risk reporting and management engagement.