Job Description

Hybrid (Must live in Austin TX area)

I. DESCRIPTION OF SERVICES

Reviews, analyzes, and evaluates business systems and user needs. Formulates systems to parallel overall business strategies. Experienced with business process reengineering and identifying new applications of technology to business problems to make business more effective. Familiar with industry standard business process mapping, and reengineering. Prepares solution options, risk identification, and financial analyses such as cost/benefit, ROI, buy/build, etc. Writes detailed description of user needs, program functions, and steps required to develop or modify computer programs.

8 or more years of experience, relies on experience and judgment to plan and accomplish goals, independently performs a variety of complicated tasks, a wide degree of creativity and latitude is expected. Min 5 years of experience, served as a liaison between the Business community and Customer IT Teams (i.e., Architecture, Project Delivery, Application Sustain, etc.). Strong experience as a Data Analyst in analyzing raw data, and as a Business Analyst in requirements gathering, understanding technology, and any project management experience with PMP are a huge plus.

Key Responsibilities:

• Collaborate with IT developers, analysts, and other stakeholders to understand application functionality and enhancements
• Develop and maintain user guides, how to documents, and other application related documentation
• Create and maintain visual aids, including screenshots and step by step visuals, to support written instructions
• Update documentation and visual materials to reflect new features, enhancements, or system changes developed by IT staff
• Organize and present technical information in a clear, concise, and accessible manner for non-technical users
• Ensure all documentation and visual content is accurate, current, and aligned with application functionality
• Participate in meetings, demos, or walkthroughs to gather information on system changes and updates
• Assist in updates and development of training materials

II. CANDIDATE SKILLS AND QUALIFICATIONS

Minimum Requirements:

Candidates that do not meet or exceed the minimum stated requirements (skills/experience) will be displayed to customers but may not be chosen for this opportunity.

Years

Required/Preferred

Experience

8

Required

Extensive experience reviewing, analyzing, and evaluating business systems and user needs.

8

Required

Thorough understanding of the business analysis areas of knowledge and its associated activities and tasks.

8

Required

Experience participating in software development reviews and providing advice and assistance to other team members in analysis, design, and test.

8

Required

Experience performing or participating in unit testing, support system testing and user acceptance testing.

8

Required

Extensive skill in planning and organizing work to meet goals and complete multiple assignments without compromising accuracy.

8

Required

Thorough knowledge of software development lifecycle methodologies.

8

Required

Extensive skill in effective verbal and written communications with both IT and business professionals and clients.

2

Preferred

Experience creating user focused technical or instructional documentation.

2

Preferred

Experience developing or maintaining screenshots or other visual aids to support user documentation.

Note Expected Start Date 07/01/2026 and Expected End Date 08/31/2026 May be renewed up to 3 years.

This position is Hybrid Program will only allow candidates who are LOCAL TO THE AUSTIN AREA (Within 50-mile radius).

Position will be 3 days remote with 2 days (Tuesdays, Wednesdays) required to be On-site Austin, TX 78751

Normal business hours are Monday through Friday from 8:00 AM to 5:00 PM, excluding State holidays when the agency is closed. The worker may be required to work outside the normal business hours on weekends, evenings and holidays, as requested.