Job Description

• $110,506 per annum plus Superannuation
• Fixed term contract
• Be part of an exciting Digital Transformation

Hume City Council is one of Australia’s fastest growing and culturally diverse councils. We put the customer and our community at the centre of all that we do, ensuring our services are efficient and accessible.

We are seeking a passionate, collaborative Business Analyst to drive process improvement and service transformation enabled through our Digital Transformation Program (Program). The role will initially focus on establishing future state visions for the services and processes in scope of the initiative, later collaborating with our implementation partners and process owners to identify business rules and requirements to enable the configuration of our enabling technology.

What you’ll be doing

• Ensure the services and processes in scope of the program meets the needs of our customers and community, are owned by the business, enabling the improvement of both our customers and employee experience.
• Document process maps, service, and process visions to enable timely and effective decision making during the delivery stage of the program.
• Working with our implementation partners and the business define service and process detailed functional and non-functional requirements to inform the configuration of our enabling technology, validating how these needs are being met throughout the programs lifecycle.
• Working collaboratively with our Process and Services Owners, Subject Matter experts, Customer Experience, and Organisational Performance and Strategy Divisions, define future state visions and challenges for the services and processes in scope in preparation for the configuration of our enabling technology.
• Working collaboratively with our implementation partners, Process and Service Owners, identify the business rules and requirements to inform the configuration of our enabling technology, developing and maintaining detailed documentation of business requirements, processes, and functional specifications.
• Ensure the configuration of the enabling technology adheres to the program’s principles, meeting our customer and user needs, whilst ensuring that Council’s legislative and regulatory requirements are being met.
• Ensure reporting requirements are supported by the transformation of our processes and services to be realised through the configuration of the technology to support effective decision making and Councils continual improvement.
• Collaborate with cross-functional teams to identify impacts to our operating model, customers, and users to support effective change management and training activities.

The skills and experience you’ll bring to the role:

• Experience in understanding stakeholder issues and challenges and devising improvements through business analysis methods.
• Experience in applying Business Analysis methodologies, such as BABoK, and the delivery of information technology-enabled services.
• Demonstrated knowledge and experience in the development, implementation, and review of innovative solutions to enhance service outcomes.
• An understanding of Technology One’s OneCouncil Software as a Service (SaaS) Ci Anywhere Enterprise Resource Planning solution would be desirable.

Why Hume City Council?

A leader in local government, we’re committed to creating an inclusive and collaborative work environment that is guided by our values:

We’re better, every day We give things a go and value progress over perfection. We have permission to go for it and are expected to reflect and learn.

We’re in it together At Hume, everyone matters. We Welcome and include all. Respect and safety are expected.

We show up We empower and trust others and own our work. We rise to the challenges and are expected to do what we say we will.

All for Hume We strive to achieve our best for the Hume Community. We are proud and passionate about working towards better outcomes and expect they are at the centre of everything we do.

We offer a competitive salary package, professional development opportunities, and a supportive work environment.

A child safe organisation and an equal opportunity employer. Council encourages people of all ages, people with disability, Aboriginal and Torres Strait Islander people, LGBTIQA+ people and people from culturally diverse backgrounds to apply.

All candidates will be required to undertake background and probity checks including Reference Checks, Working with Children Check, and a Criminal Record Check.