Job Description

• Responsible for business process reengineering including distillation of customer ideas into both as-is and to-be workflows and process recommendations.
• Work with customers or end users to gather requirements and document issues including leadership in small or medium-sized groups.
• Deliver ideas and recommendations as well as to achieve buy-in for a fundamental redesign of core business processes to achieve dramatic improvements in productivity, cycle times, and quality.
• Rethink existing processes to deliver more value to the customer.
• Support the review of "strategic demands" which identifies and documents the future capabilities required to enact the agency’s vision and mission.
• Responsible for documenting the business processes alignment with the IT modernization efforts.
• Develop government deliverables regularly including As-Is and To-Be process maps in Visio using standard Business Process Model and Notation (BPMN).
• Synthesize ideas into high-level graphics and documents that will be used to brief business stakeholders and senior executives including PowerPoint and Word business cases.
• Elicit Business Requirements, writing user stories, and producing Business Cases.
• Work with IT management, product owners, and business stakeholders to deliver solutions that meet the needs of the business. 
• Responsible for helping the government transition from outdated and under-utilized processes and technologies to high-volume transactional processes in a paperless future state, through multiple product offerings including demand management, case management, document management, and data exchanges.
• Perform other duties as assigned.

• 4+ years with demonstrable experience working with customers or end users to gather requirements and document issues including leadership.
• 3+ years of experience gathering and creating Business Requirements, Lean Business Cases, and Functional Requirement documents; researching and documenting Analysis of Alternatives.
• 3+ years of experience facilitating business stakeholder meetings and JAD sessions; engagement with technical teams on requirements.
• 2+ years of experience mapping business processes (BPMN); creating As-Is and To-Be process maps.
• Strong interpersonal skills with a proven track record of providing excellent customer service.
• Experience supporting Federal government programs.
• Excellent writing and communication skills with attention to detail.
• Advanced Microsoft Visio, Word, Excel, and PowerPoint knowledge and skills.

• Bachelor’s degree in business administration, IT, or a related field.

• Lean Six Sigma experience and certification.
• Experience working in an Agile team or SAFe environment.
• Scaled Agile (SAFe), ScrumMaster, or Product Owner certification(s).
• Existing or previous DOJ Public Trust Clearance.

• Pursuant to a government contract, this position requires U.S. Citizenship.
• Must be able to obtain and maintain a Public Trust.