Job Description

• Job ID: 59102
• Job Category: Information & Technology
• Division & Section: Technology Services, Enterprise Strategy & Project Delivery
• Work Location: Metro Hall, 55 John Street, Toronto, M5V 3C6
• Job Type & Duration: Temporary (12 month) vacancy
• Salary: $87,800.00 - $116,745.00
• Shift Information: Monday to Friday, 35 hours per week
• Affiliation: Non Union
• Number of Positions Open: 1
• Posting Period: 16-Oct-2025 to 06-Nov-2025

Amendment #1

Oct/16/2025

added these to the key qualifications

8. Excellent verbal and written communication, problem-solving, leadership, facilitation and interpersonal skills.

9. Strong customer service orientation along with a demonstrated ability to establish and maintain effective stakeholder relationships.

10. Ability to work effectively as a team member, collaboratively in a multidisciplinary team environment and independently, as required.

We’re seeking a seasoned Business Analyst to lead the requirements and process design for a strategic payment modernization initiative. This role demands extensive experience in analyzing and documenting business needs, designing workflows, and managing RFPs for technology solutions.

Major Responsibilities:

• Identifies a range of feasible options for operations, policies, technology, information systems and management practices, assessing the implications and viability for each option and recommending changes to improve service delivery.
• Oversees one or more projects associated with business systems or processes.
• Develops options for policies, procedures, business process reviews, management practices and recommends changes to support management functions and improves efficiency and effectiveness of service delivery.
• Interviews, documents and facilitates business process, systems and data requirements. Holds review and re-engineering sessions with stakeholders.
• Develops and documents standard operating policies and procedures.
• Leads and/or liaises with and participates in inter-divisional teams and staff working groups, committees and external groups.
• Assists in building and managing cooperative relationships with other divisions to ensure adequate resources are available to achieve the project goals.
• Prepares business cases, feasibility (including economic, organizational, operational, technical impact) studies, project charters/plans, business/functional/technical requirements, design documents, training strategies/plans and user documentation.
• Prepares reports for the Manager, Director and Deputy City Manager, making recommendations on changes in business methods and processes including appropriate staffing levels and resource allocation.
• Prepares visual presentations, briefing materials and other documentation as required.
• Provides presentation support and gives presentations as required.
• Develops terms of reference and methodologies for review.
• Works in support of the goals of the Steering Committee and the Working Committee.
• Conducts financial analysis and determines key indicators to measure the effectiveness and efficiencies of service delivery methods and design processes to track those indicators.

Key Qualifications:

1. Post Secondary education in Business, Information Systems, or related field, or a combination of education and/or experience
2. Extensive experience creating BRD/BRSs, user stories, workflows, processes and technical documentation
3. Considerable experience as a Business Analyst, preferably in fintech or experience with payment ecosystems (billing, payment processor, etc.)
4. Experience managing RFPs and vendor selection processes
5. Strong understanding of SDLC, proficiency with SQL
6. Excellent analytical and communication skills, stakeholder management and problem-solving
7. CBAP or similar certification is an asset.
8. Excellent verbal and written communication, problem-solving, leadership, facilitation and interpersonal skills.
9. Strong customer service orientation along with a demonstrated ability to establish and maintain effective stakeholder relationships.
10. Ability to work effectively as a team member, collaboratively in a multidisciplinary team environment and independently, as required.

Note To Current City of Toronto Employees

City of Toronto employees are eligible to apply for the posted job opportunity, but cannot hold two different jobs. To be considered for this job posting, you must indicate that you are a "Current City of Toronto employee" on the on-line application form, and provide your "Employee Number".

Equity, Diversity and Inclusion

The City is an equal opportunity employer, dedicated to creating a workplace culture of inclusiveness that reflects the diverse residents that we serve. Learn more about the City’s commitment to employment equity

Accommodation

The City of Toronto is committed to creating an accessible and inclusive organization. We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require Code-protected accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs. Disability-related accommodation during the application process is available upon request Learn more about the City’s Hiring Policies and Accommodation Process