Job Description

Posting number: CS-2026-61838-01052

Department: Executive Offices

Division: EX OA HHS ITDC Bus Mgmt Div

Job classification: Business Analyst 2

Posting type: SCSC E&T Vacancy

Categories: IT and Computers, Public Health, Business

Summary

Join the Health and Human Services Information Technology Delivery Center as a Business Analyst 2 and help improve the way technology supports vital public services across Pennsylvania. In this role, you will work with teams and stakeholders to turn business needs into practical solutions that make processes more efficient. Your ideas and analysis will help drive meaningful improvements that benefit employees and the communities they serve. This is a great opportunity to build relationships, solve problems, and make a lasting impact.

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Examples of duties

This position works closely with information technology staff and agency business units to understand operational needs, document processes, and support the development of tracking and reporting tools. The role helps improve business processes, strengthen data management practices, and support successful technology solutions. As a Business Analyst 2, you will perform the following duties:

• Requirements Gathering: Lead workshops and collaborate with stakeholders to identify, document, and organize business requirements for technology solutions
• Process Mapping: Create and maintain business process workflows using formal modeling methods and software tools
• Data Analysis: Evaluate business and system information to support quality improvement efforts and reliable data management practices
• Tracking Tools: Develop and support tools that monitor projects, software renewals, deliverables, resource usage, and other business needs
• Stakeholder Support: Build partnerships with internal and external customers to help implement business solutions and meet operational goals
• Process Documentation: Document information technology processes and identify opportunities to improve efficiency and eliminate duplicate activities

Interested in learning more? Additional details regarding this position can be found in the position description.

Work Schedule and Additional Information:

• Full-time employment
• Work Hours will range from 7:30 AM to 5:00 PM (candidate may decide schedule). Lunch period will be based on selected work schedule (30 or 60 minute lunch).
• Telework: You may have the opportunity to work from home (telework) part-time. You will be required to report in-office at minimum 2 days per week. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Harrisburg. The ability to telework is subject to change at any time. Additional details may be provided during the interview.
• Salary: Selected candidates, who are new to employment within the Commonwealth of Pennsylvania will begin employment at the starting annual salary (before taxes) of $60,538.00
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

Qualifications

QUALIFICATIONS

Minimum Experience and Training Requirements:

• One year as a Business Analyst 1 (Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration); or
• One year as an Information Technology Trainee (Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration); or
• Five years of business process analysis experience; or
• One year of business process analysis experience and a bachelor’s degree; or
• An equivalent combination of experience and training.

Other Requirements:

• You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency Guidelines.
• You must be able to perform essential job functions.

How to Apply:

• Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
• If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.
• Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.
• Failure to comply with the above application requirements may eliminate you from consideration for this position.
• All application materials and interview responses must reflect the applicant’s own experience, qualifications, and work. Applicants may use generative AI tools for preparation purposes only. Use of AI to misrepresent or falsify information, or to assist during interviews, is not permitted. Review the Guidance for Generative AI Tools & Job Seekers for additional information.

Veterans:

• Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.pa.gov/agencies/employment/how-to-apply.html and click on Veterans.

Telecommunications Relay Service (TRS):

• 711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.

Supplemental information

• Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).
• Your score is based on the detailed information you provide on your application and in response to the supplemental questions.
• Your score is valid for this specific posting only.
• You must provide complete and accurate information or:
• your score may be lower than deserved.
• you may be disqualified.
• You may only apply/test once for this posting.
• Your results will be provided via email.