Job Description

We are seeking a Functional Business Analyst for a 12 month- FTC with strong Private Health Insurance experience to deliver end‑to‑end business and technical analysis in a highly regulated environment, partnering with business, technology and vendors to translate PHI requirements into scalable, compliant IT solutions.

Responsibilities

• Manage multiple complex deliverables in a fast paced, highly regulated Private Health Insurance (PHI) environment, balancing competing priorities and dependencies.
• Develop a deep understanding of health insurance business models, PHI products, pricing structures, and regulatory obligations to produce high quality, fit for purpose business analysis deliverables.
• Be accountable for producing comprehensive business and technical analysis artefacts, including business and functional requirements, technical specifications, application and process workflows, use cases and user stories, screen mock-ups and wireframes, integration mappings and data flows, and technical impact and change assessments.
• Act as a key conduit between health insurance business stakeholders and technology teams, ensuring requirements are clearly understood and translated into scalable, compliant IT solutions.
• Work closely with business subject matter experts across products, pricing, operations, claims, policy, and compliance to understand current and future state processes, identify gaps, and resolve data discrepancies during delivery.
• Partner closely with implementation vendors and system integrators, providing detailed business and technical inputs to ensure solutions align with PHI business needs and regulatory constraints.
• Support IT solution design, development, testing, and implementation by clarifying requirements, validating solutions, and assisting with defect triage and resolution.
• Own and actively manage the project and product backlog, ensuring priorities align with enterprise health insurance initiatives, strategic roadmaps, and regulatory deadlines.
• Translate project scope and regulatory or business change into well defined functional requirements, product features, user stories, and acceptance criteria that support high quality delivery outcomes

Essential Skills & Experience

• Bachelor’s degree in computer science, Information Technology, Business, or a related discipline, and/or 5+ years’ experience in a senior Functional Business Analyst role.
• Demonstrated experience in Private Health Insurance (PHI), with strong exposure to health insurance products and policy structures, pricing, benefits and rule configuration, claims, membership and core insurance platforms, and PHI regulatory and compliance requirements.
• Strong hands on experience across the full systems development lifecycle, working in Agile/Scrum and hybrid delivery environments.
• Solid understanding of system design principles, integration patterns, APIs, and database concepts, with the ability to assess technical impacts of business change.
• Proven ability to work effectively with both internal technology teams and external delivery partners.
• Strong analytical capability with a track record of solving complex business and technical problems in regulated environments.
• Excellent documentation, critical thinking, and communication skills, with demonstrated proficiency in producing high quality artefacts such as use cases, user stories, functional specifications, and business/technical requirements.
• Exposure to AI assisted development tools, such as GitHub Copilot, and experience with prompt engineering is an advantage.
  

About HCF

At HCF, our purpose is to bring our human touch to healthcare. Since 1932 we’ve been putting our members and their health first. As Australia’s largest not-for-profit health fund, we cover 2 million members with health, life, travel and pet insurance and our vision is to make healthcare understandable, affordable, high quality and member centric.

We want to be true health partners to our members, easily guiding the healthcare choices that are right for them. At HCF, our values are the way we do things and create the necessary culture to help us realise our purpose and deliver our Strategy. Living our values in action we step forward, walk in their shoes, stay human, make it better and get there together.

Culture & Benefits

Purpose-driven passion
We’re united by a common purpose: to make healthcare affordable, understandable, high quality and member-focused.

Wellness and work-life balance
We’ll empower you with the necessary skills and tools to support your personal wellbeing journey, ensuring you perform at your best. Our offerings include:

• Flexible working arrangements

• 50% subsidy on HCF hospital and/or extras cover

• Family-friendly certified employer

• 18 weeks of parental leave for all new parents

• Mental health and wellbeing programs, including workshops, fitness classes, flu vaccinations, skin checks and more

• Discounts on HCF’s products, including life, pet and travel Insurance, as well as discounts at Fitness First gyms and on our eyecare products.

Collaboration and inclusivity
We embrace diversity as our strength and are committed to maintaining an inclusive and collaborative work environment. Our workplace is welcoming and safe for all our employees, irrespective of their unique characteristics including age, ethnicity, cultural or spiritual background, gender identity, disability, education and socio-economic status.

Continuous learning and growth
We believe in lifelong learning. HCF provides opportunities for personal and professional development. From workshops to mentorship programs, we encourage your growth and curiosity.

Next steps

If you require any adjustments to assist you in making your application or during the recruitment or onboarding process, please reach out to Talent Acquisition – peopleservices@hcf.com.au to discuss.

We encourage applicants to submit their applications at their earliest convenience, as at HCF, we review applications as they are submitted, and may have filled the role prior to the job closing date.