Job Description

Key responsibilities:

Business Analysis & Solution Support

• Work with stakeholders to understand business needs and document requirements (e.g. user stories, functional specifications, acceptance criteria)
• Support analysis of current processes and identify opportunities for improvement
• Assist in developing business cases or proposals where required
• Participate in discussions with product teams to understand feature priorities, recommend approaches that best meet business needs

Requirement and Delivery Support

• Support the requirements lifecycle—from gathering inputs to validating requirements with stakeholders
• Assist in reviewing solution options and documenting recommendations
• Support testing activities (e.g. preparing test cases, reviewing test outcomes, SIT/UAT)
• Track issues and follow up on resolution

Governance & Coordination

• Work closely with internal teams and external vendors to support delivery activities
• Assist in organizing discussions, workshops and requirement walkthroughs
• Support communication and coordination across stakeholders
• Maintain documentation and ensure proper record of requirements and decisions
• Track delivery progress and milestones
• Support governance processes such as reviews and sign-off processes

Qualifications & Experience:

• Bachelor's degree in computer science, Information Systems or related field
• Understanding of end-to-end project or product delivery lifecycle
• Strong analytical thinking and problem-solving skills
• Good written and verbal communication skills
• Ability to organise information and work across multiple stakeholders
• Exposure to Agile or product-led delivery environments
• Familiarity with tools such as Microsoft SharePoint (e.g. SharePoint), data analytics tool (e.g. Tableau Software)
• Interest in digital transformation or process improvement