Job Description

Key Responsibilities

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  Document current state and future state business processes, including process flows, value stream maps, pain points, hand-offs, decision points and improvement opportunities.
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  Facilitate and support workshops with business users, product owners, technical teams and stakeholders to elicit requirements and capture decisions, issues, actions and agreed outcomes.
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  Translate business needs into clear user stories, functional requirements, acceptance criteria and supporting documentation that development teams can act on.
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  Support product owners in backlog management, including backlog grooming, prioritisation support, refinement sessions, dependency clarification and readiness of items for delivery.
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  Prepare and maintain high-quality documentation, including requirements documents, process flows, workshop outputs, meeting notes, decision logs and traceability records.
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  Work closely with product managers, engineers, designers, operations, security and business stakeholders to clarify scope, validate requirements and ensure alignment between business objectives and delivery outcomes.
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  Identify process gaps, duplication, manual workarounds and opportunities to improve workflow efficiency, user experience and operational accountability.
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  Support testing and validation activities by helping define test scenarios, clarifying expected behaviour and ensuring delivered features meet agreed acceptance criteria.
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  Communicate requirements, process changes and delivery implications clearly to both technical and non-technical audiences.
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  Contribute to continuous improvement of business analysis practices, templates, standards and knowledge management within the Digital Factory operating model.

Required Skills and Experience

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  5+ years of experience as a Business Analyst, Product Analyst, Process Analyst or similar role supporting digital product, platform, software or process improvement initiatives.
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  Strong ability to document current state and future state processes using process flows, value stream mapping, swimlane diagrams or equivalent techniques.
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  Hands-on experience supporting backlog management and backlog refinement in agile or product-oriented delivery environments.
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  Ability to write clear and actionable user stories, functional requirements, acceptance criteria and supporting delivery notes.
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  Strong documentation skills, with experience preparing requirements documents, workshop outputs, process artefacts, decision logs and stakeholder-facing materials.
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  Good understanding of business process analysis, requirements elicitation, prioritisation, stakeholder management and change impact assessment.
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  Comfortable facilitating discussions with business users and technical teams to clarify needs, resolve ambiguity and align on practical outcomes.
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  Ability to work with product owners and delivery teams to break down broad business needs into manageable backlog items and delivery increments.
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  Strong analytical and communication skills, with the ability to explain complex requirements, trade-offs and process changes in simple language.
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  Comfortable working in a fast-moving, agile environment where requirements evolve through discovery, delivery feedback and stakeholder validation.

Preferred Skills

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  Experience supporting digital transformation, platform delivery, enterprise systems, workflow automation or public sector technology initiatives.
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  Familiarity with agile delivery tools such as Jira, Azure DevOps, Confluence, SharePoint or equivalent platforms.
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  Experience with service design, customer journey mapping, process improvement, Lean, Six Sigma or value stream mapping practices.
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  Working knowledge of software delivery lifecycle, APIs, cloud platforms, data products or integration-heavy enterprise environments.
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  Experience preparing executive-ready summaries, decision papers, delivery updates or stakeholder communication materials.
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  Familiarity with governance, risk, compliance, audit or security considerations in enterprise or government environments.