Job Description

The role requires a strong understanding of business processes, requirements management, stakeholder communication, and experience working with Dynamics 365 CRM/CE, Power Apps, Power Automate, Power BI, and related Microsoft technologies.

Key Responsibilities

• Collaborate with business stakeholders to understand and document business requirements, processes, and pain points.
• Conduct workshops, discovery sessions, and requirement-gathering meetings.
• Translate business requirements into functional specifications, user stories, process flows, and acceptance criteria.
• Analyze and recommend solutions leveraging Microsoft Dynamics 365 and Power Platform capabilities.
• Support solution design discussions with architects and technical teams.
• Create and maintain business process maps, BRDs, FRDs, user stories, use cases, and process documentation.
• Work closely with development and QA teams during implementation and testing phases.
• Facilitate UAT planning, execution, and stakeholder sign-off.
• Identify process improvement opportunities through automation and digital transformation initiatives.
• Support change management, training, and adoption activities.
• Ensure successful project delivery following Agile/Scrum methodologies.

Functional Skills

• Strong experience in Business Analysis and Requirements Management.

• Hands-on experience with Microsoft Dynamics 365 CRM/Customer Engagement modules.

• Good understanding of:

  • Sales

  • Customer Service

  • Marketing

  • Field Service (preferred)

• Experience in Power Platform:

  • Power Apps

  • Power Automate

  • Power BI

  • Dataverse

• Business Process Modeling and Gap Analysis.

• Experience in Agile/Scrum delivery methodologies.

• Strong stakeholder management and communication skills.

Technical Understanding

• Knowledge of D365 architecture and configuration capabilities.

• Understanding of Dataverse data models.

• Familiarity with integrations involving APIs, Azure Services, and Microsoft ecosystem.

• Knowledge of reporting and dashboard requirements using Power BI.

• Understanding of security roles, workflows, and business rules within Dynamics 365.

Preferred Qualifications

• Experience in enterprise digital transformation projects.

• Certifications such as:

  • Microsoft Certified: Power Platform Functional Consultant (PL-200)

  • Microsoft Certified: Business Analyst (PL-100/PL-900 preferred)

  • Dynamics 365 Functional Consultant Certifications

• Experience in Finance, Manufacturing, Retail, Energy, or Telecom domains is an added advantage.

Soft Skills

• Excellent analytical and problem-solving abilities.

• Strong client-facing and stakeholder management skills.

• Effective facilitation and presentationskills.

• Abilitytomanagemultipleprioritiesinafast-pacedenvironment.

• Strongdocumentationandcommunicationskills.

Roles&Responsibilities

• RequirementGathering&Analysis

• BusinessProcessMapping

• D365FunctionalConsulting

• PowerPlatformSolutionAnalysis

• UserStoryCreation&BacklogManagement

• UATCoordination&StakeholderEngagement

At Zensar, we’re “experience-led everything” We are committed to conceptualizing, designing, engineering, marketing, and managing digital solutions and experiences for over 130 leading enterprises. We are a company driven by a bold purpose: Together, we shape experiences for better futures Whether for our clients, our people, or the world around us, this belief powers everything we do. At the heart of our culture is ONE with Client - a set of four core values that reflect who we are and how we work: One Zensar, Nurturing, Empowering, and Client Focus

Part of the $4.8 billion RPG Group, we’re a community of 10,000+ innovators across 30+ global locations, including Milpitas, Seattle, Princeton, Cape Town, London, Zurich, Singapore, and Mexico City. Explore Life at Zensar and join us to Grow. Own. Achieve. Learn. to be the best version of yourself.

We believe the best work happens when individuality is celebrated, growth is encouraged, and well-being is prioritized. We are an equal employment opportunity (EEO) and affirmative action employer, committed to creating an inclusive workplace. All qualified applicants will be considered without regard to race, creed, color, ancestry, religion, sex, national origin, citizenship, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veteran status.