Job Description

Embark on a rewarding and challenging career as a Business Analysis Associate I with our dynamic team. You'll have the opportunity to make a significant impact by supporting process improvements, key initiatives and expanding your creative skills in a supportive and collaborative environment. Join us and contribute to our mission while advancing your career.

As a Business Analysis Associate I within JPMorganChase, you will play a pivotal role in driving operational efficiency and strategic initiatives. You will leverage your advanced understanding of data analytics and automation technologies to uncover patterns, analyze complex data sets, and propose innovative solutions. Your expertise in cross-functional collaboration will enable you to work effectively with diverse teams, ensuring alignment with business strategies. You will also utilize your advanced computer literacy and digital proficiency to enhance processes and customer interactions. Your role will involve coaching and delegating tasks to others, fostering a culture of learning and growth within the team. Your decisions and work results will have a significant impact on the team and departmental goals, contributing to the overall success of the firm.

Job responsibilities

• Analyze and interpret complex data sets using advanced data analytics skills to support operational initiatives and strategic decision-making.
• Utilize automation technologies to optimize processes, enhance efficiency, and support the implementation of business strategies.
• Provide insights and recommendations to team members, ensuring tasks and responsibilities are aligned with project objectives for efficient and effective outcomes.
• Collaborate effectively with diverse teams across the organization to align efforts, share knowledge, and drive the successful execution of projects.
• Leverage digital platforms and technological tools to improve processes, enhance customer interactions, and effectively communicate with stakeholders.
• Manage projects related to system access, resolve escalated access issues and create monthly reporting and Monthly Business Review (MBR).
• RBAC and CPA certifications
• Create and maintain Role-Based Access and CPA Profiles for (CCB), Card Lending, Servicing, Banker Support, Business Banking, and support functions.
• Serve as a liaison with business groups to resolve access issues and comply with access control policies and standards.
• Coordinate cross-functional collaboration, working effectively with diverse teams across the organization to align efforts, share knowledge, and drive the successful implementation of business strategies.
• Develop and implement automation strategies, leveraging systems architecture knowledge to optimize processes and drive efficiency within the department.

Required qualifications, capabilities, and skills

• Demonstrated ability to conduct data analysis and interpret complex data sets, with 2+ years of relevant experience.
• Advanced proficiency in automation technologies to optimize processes and implement business strategies.
• Proven experience coaching and guiding team members, fostering continuous learning and growth.
• Strong cross-functional collaboration skills, coordinating efforts to drive project success.
• Advanced computer literacy and digital proficiency, leveraging technology to enhance processes and customer interactions.
• Provide quality service to customers through continuous communication and effective problem-solving.
• Solid understanding of the software delivery lifecycle and industry-standard methodologies.
• Knowledge of systems used in Customer Service, Card Lending, Banker Support, and Business Banking.
• Strong sense of ownership, program-level accountability, and effective conflict management.
• Experience leading small to medium-scale initiatives and projects, including production support and escalation handling.
• Ability to communicate access information clearly to all levels, including executives, ensuring timely resolution of client issues.

Preferred qualifications, capabilities, and skills

• Proficient in leveraging artificial intelligence and AI tools to enhance data analysis, identify business trends, and provide actionable insights for strategic decision-making.
• Skilled in implementing automation solutions to streamline business processes and improve operational efficiency.
• Strong customer service and conflict management skills to understand client needs, resolve stakeholder issues, and facilitate effective collaboration with professional, thorough, detail-oriented, and organized, with strong interpersonal and follow-up skills.
• Able to craft clear and effective prompts to guide data analysis and ensure consistent outcomes.
• Experienced in contributing to a collaborative work environment by sharing knowledge and supporting team initiatives.
• Competent in technology and process release management, with proficiency in software applications, digital platforms, and system access tools.
• Experience supporting more than one CCB Operations Function/Line of Business

Visa sponsorship is not available for this position

Work Schedule: Full-time in office, on a 40-hour per week schedule in Columbus, OH

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans