Job Description

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.

You are applying for a role with HFIS Limited – the group behind trusted brands such as mydeposits, Total Landlord Insurance, Property Redress, Landlord Action and Hamilton Fraser. HFIS Limited is part of Brown & Brown (Europe) Limited.

Level 3 Business Administrator Apprenticeship

Duration | 18 – 24-month fixed term contract (including apprenticeship programme)

Working options | officeoffice-based based

Working pattern | full time

Working hours | 37.5 (Monday – Friday) hours per week

Reports to | Division Resolution Lead

What we’re looking for:

Are you organised, detail-focused and looking for an opportunity to build a successful career in business?

HFIS is seeking an enthusiastic Apprentice Business Administrator to join our Government Schemes Division. This is an excellent opportunity to gain hands-on experience across a variety of business functions while working towards a nationally recognised Level 3 Business Administrator Apprenticeship qualification.

Through a structured two-year development programme, you'll gain exposure to several areas of the business, including customer service, dispute resolution, membership services, business development, compliance, risk and marketing. No two days will be the same, and you'll develop valuable skills that will form the foundation of a long-term professional career.

Some of the things you'll get up to:

As our Apprentice Business Administrator, you'll support the Government Schemes Division with a range of administrative and customer-focused activities, including:

• Supporting the administration of membership schemes and customer records
• Assisting with customer enquiries via telephone, email and written correspondence
• Helping maintain accurate databases, records and filing systems
• Supporting dispute resolution activities and case administration
• Preparing reports, presentations and business communications
• Assisting with compliance, risk and operational activities
• Supporting business development and customer engagement initiatives
• Contributing to projects and continuous improvement activities
• Attending team meetings and following up on agreed actions
• Working across different departments to gain broad business experience
• Helping prepare management information and performance reports

What we’re looking for

We're looking for someone with enthusiasm, curiosity and a willingness to learn.

You'll ideally have:

• An interest in business administration and professional services
• Good written and verbal communication skills
• Strong attention to detail and commitment to accuracy
• Good organisational skills and the ability to manage multiple tasks
• Confidence using Microsoft Office applications, including Word, Excel, Outlook and PowerPoint
• A positive attitude and proactive approach to learning
• Strong teamwork and relationship-building skills
• A customer-focused mindset and desire to provide excellent service
• A responsible approach to handling information and maintaining confidentiality

Previous office experience is not required. We're looking for someone with potential who is eager to develop new skills and build a successful career.

What You'll Gain

During your apprenticeship, you'll develop knowledge and experience in:

• Business administration and operational processes
• Customer service and stakeholder management
• Communication and professional correspondence
• Record management and data protection
• Compliance and risk management
• Business reporting and management information
• Project support and continuous improvement
• Problem solving and decision making
• Professional workplace behaviours and business best practice

You'll receive support from experienced colleagues and your apprenticeship provider throughout your learning journey.

Benefits:

• 23 days holiday + UK bank holidays
• Life assurance
• Private health care for you and dependents
• Employee assistance programme, including GP line, cashback for treatments, advice line
• Season ticket loan
• Rental deposit loan
• Annual leave purchase scheme
• As part of the HFIS Group, access to discounted personal insurance is available

At HFIS we value development and progression of all our people and so we also offer financial support for studying towards professional qualifications plus study time. As a teammate you will also benefit from a wide variety of high-quality in-house and external training.

We have a relaxed and friendly environment, and our dress code reflects this.

We are an Equal Opportunity Employer. We take pride in the diversity of our team and seek diversity in our applicants.