Any company can tell you about how they are a multi award winning, market leading business and yes, we are both of those things in the world of IoT connectivity! But we’re more than that. 🌍✨ Our mission? To make IoT management a breeze for any device, anywhere. With over 10 million IoT subscriptions active in 165 countries and direct partnerships with 50 mobile networks, we connect you to more than 750 networks worldwide, delivering unmatched value across the IoT connectivity chain.
Innovation is in our DNA, and we have an insatiable hunger to ‘wow’! 🚀 While we may not always get it right, our drive to collaborate, innovate, and achieve top-notch customer satisfaction never wavers. We offer industry expertise, stellar service support, and the most flexible, resilient, and secure connectivity solutions on the market. Our expertise spans across various sectors, including industry, agriculture, healthcare, security, transport, utilities, and smart cities.
IoT… a fancy acronym or a secret code?
The Internet of Things (IoT) is like the magical glue that keeps the world connected! 🌐✨ From ordering your favourite takeaway to the ANPR technology that helps you find a parking spot, IoT is everywhere—even if you don’t realize it. At Wireless Logic, we provide cutting-edge connectivity solutions and technologies to ensure a vast array of devices stay seamlessly connected.
Location: Eindhoven (Full-time, 40 hours per week, office-based, 5 days a week)
Reports to: Head of Operations
Let's help our customers succeed, together.
Operations exists to enable our customers' success by delivering reliable, secure and scalable connectivity solutions.
We bridge the gap between what our customers want to achieve, what Sales sells, what Development builds and what customers ultimately experience. By doing so, we ensure that Wireless Logic delivers on its promises as one unified organisation.
We do not see Operations as a ticket-handling department. We are a technical knowledge partner for both our customers and our colleagues. We look beyond today's solution by considering risk, scalability, security and the overall impact on our services.
We take ownership, remain calm under pressure and continuously improve the way we work, so our customers can rely on us when it matters most.
As a Business Administration Coordinator, you are the primary point of contact for customers and internal teams regarding invoicing, payments and financial administration.
You combine strong administrative accuracy with a customer-first mindset. You investigate financial discrepancies, follow up on outstanding items and ensure that queries are not only resolved quickly, but handled in a way that strengthens the customer relationship.
We are looking for coordinators who enjoy taking ownership of the full financial administration cycle, communicating directly with customers and colleagues, and spotting opportunities to improve how things are done.
We are looking for a detail-oriented, proactive Business Administration Coordinator with strong organisational and communication skills. Experience with accounting systems is an advantage, but we also welcome candidates who are ready to take the next step into financial administration. Wireless Logic actively invests in your professional growth through training and development programmes.
Experience with Zendesk is an advantage.
Core technologies
You will be responsible for managing and coordinating financial administration across customers and internal teams, including:
You don't need to be an expert in every technology we use. If you have a strong technical foundation, enjoy solving complex problems and are eager to expand your financial and operations knowledge, we'll provide the opportunity to grow.
Required
We do not expect you to know everything from day one. More importantly, we value curiosity and the ability to make effective use of every available source of knowledge, including colleagues, suppliers, documentation, AI tools and publicly available technical resources, to deliver the best possible solution for our customers.
You are someone who takes ownership and enjoys being responsible for your own work.
You take initiative rather than waiting for others, think ahead and are comfortable making decisions. At the same time, you recognise when collaboration or escalation is the right approach.
You look beyond simply closing a ticket or resolving an invoice query and consider long-term solutions, customer impact and the wider implications for the organisation.
You enjoy working within a close-knit team where sharing knowledge comes naturally and colleagues actively help each other succeed.
We actively invest in people who want to grow.
Depending on your ambitions and development, we offer training, certifications and professional development.
Over time, you will have the opportunity to further develop your skills within the wider Operations & Finance teams, broadening your expertise and contributing to more complex financial challenges, while your primary role remains that of a Business Administration Coordinator.
Success measures
Your success will be measured by the impact you create, not simply by the number of tickets you close.
You provide professional, clear and customer-focused support that builds trust in Wireless Logic.
You investigate issues thoroughly, resolve them structurally and prevent recurring problems wherever possible.
You handle incidents efficiently without compromising quality or customer communication.
You maintain complete and accurate documentation and actively contribute to our internal knowledge base.
You identify risks early, implement changes in a controlled manner and safeguard service continuity.
You understand how your work impacts customers as well as departments such as Sales, Finance, Customer Success and Development, and make decisions with the entire business process in mind.
You build long-term, trusted relationships with customers, suppliers and colleagues, contributing to lasting partnerships.
We know the world has changed, and we want to offer our employees the chance to collaborate at our unique office spaces, whilst enjoying the convenience of working from home. We've adopted a hybrid working approach to give more flexibility on where and how we work. You'll find out more about what this means for this role during the recruitment process, but we are currently excited to have our employees experience our office culture as much as possible.
Wireless Logic Group unites and brings people together. We accomplish this when we lead with a lens of diversity, equity, and inclusion in everything we do. As a global company that drives culture we aim to reflect the world’s diverse voices both internally and externally to ensure success in our mission.
By applying for this role, you are consenting for us to hold and process your data in compliance with the General Data Protection Regulations. If you have any questions or wish to exercise your right to access, erase or restrict the holding or processing of your data please contact us (recruitment@wirelesslogic.com) and we will respond to your query as soon as possible.
A new thing, device or asset is connected to our cellular platform every 18 seconds of every day. And today, we have over 20 million IoT subscriptions active in 165 countries, with collaborative partnerships that provide reach into more than 750 mobile networks across the globe.
Our purpose-built IoT connectivity platforms connect (globally and locally) across multiple mobile networks and technologies to give customers a single management window for their assets. It provides the ultimate connectivity, control and security for IoT and M2M applications.
We are entirely customer and market-driven, meeting our 10,000+ customers where they are to help them innovate by providing expert service and the most flexible, resilient and secure connectivity solutions in the market.
From EPOS systems in retail stores, to behaviour monitoring in vehicles and off-grid solar power in remote rural regions of East Africa. We have expertise across multiple sectors and use cases, including agriculture, healthcare, security, transport, utilities and building management. We work with a diverse client base that includes global OEMs, system integrators, solution providers, application developers, blue-chip enterprises and start-ups.
We are headquartered in the UK with local offices in US, Germany, Netherlands, France, Spain, Italy Denmark, Norway, Austria, Brazil, Singapore, Malaysia and China.
We are backed by Montagu Private Equity, one of the world’s leading private equity-backed investors, giving Wireless Logic Group unrivalled financial strength.
For careers information go to https://wirelesslogic.com/careers
