Job Description

MAIN PURPOSE OF ROLE:

Our mission: - To deliver an on-brand experience, evoking emotions & creating inspiring spaces.

As a Business Administration Apprentice, you will be developing your skills and knowledge while supporting the IT, Governance, Risk & Compliance function and wider business areas.

This role is designed to provide a structured learning experience alongside day-to-day responsibilities, giving you exposure to key business operations within a fast-paced, multi-site organisation.

Working closely with the IT, Governance, Risk & Compliance Manager, you will learn how to support internal processes, systems, and compliance requirements, while building confidence in a professional workplace.

Throughout the apprenticeship, you will gain practical experience in areas such as administration, health & safety coordination, IT support, training administration, and document control.

This opportunity will enable you to develop core business skills, effective communication, organisation, and an understanding of how a growing national group operates, alongside working towards a recognised Level 3 qualification.

KEY DUTIES/RESPONSIBILITIES:

As an apprentice, you will be supported in these responsibilities and will gradually take on more ownership as your skills develop.

Document & Compliance Administration

· Support the maintenance and updating of internal trackers, logs, and records

· Learn how to monitor expiry dates for policies, procedures, and certifications, ensuring they are reviewed and renewed where required

· Assist in ensuring documentation is accurately filed and easily accessible

· Record updates and completed actions, learning how to set reminders for future deadlines

Health & Safety & Office Coordination

· Assist in coordinating office servicing and maintenance (e.g. alarms, air conditioning, fire safety equipment)

· Work with front-of-house teams to help ensure servicing schedules are met

· Support the collection and organisation of subcontractor documentation (e.g. insurance, RAMS), escalating where required

· Help arrange health & safety site visits with external providers

· Learn how to log and track non-compliance actions and support follow-up actions

· Escalate issues to the relevant manager where appropriate

Employee Lifecycle Support

· Support onboarding and offboarding processes using established checklists

· Assist with IT setup and equipment allocation for new starters

· Help ensure systems, records, and trackers are kept accurate and up to date

Training & Development Administration

· Maintain training records and matrices, ensuring accuracy

· Support monitoring of training requirements and certification expiry dates

· Assist in coordinating training bookings and sending reminders to employees

· Learn how to maintain accurate and up-to-date training data

IT & Asset Support

· Learn how to log support tickets with external IT providers

· Support sourcing quotes and processing approved IT purchases

· Assist in maintaining asset registers and updating tracking systems

· Support basic IT setup (e.g. equipment checks and preparation)

· Liaise with mobile and IT service providers as required

General Business Support

· Provide administrative support across compliance, IT and wider business functions

· Support ad hoc projects and tasks as part of your development

· Contribute to maintaining efficient, organised and compliant processes across the business

· Identify opportunities to improve processes as your knowledge grows

Apprenticeship Development

As part of this role, you will:

· Work towards a Level 3 Business Administrator Apprenticeship qualification

· Develop skills in communication, organisation, stakeholder management and business processes

· Gain experience using workplace systems and tools

· Receive ongoing support through coaching, mentoring and structured learning