Job Description

At IHG, we believe in creating exceptional experiences – for our guests and for our people. We are looking for a Customer Activation Specialist to proactively engage with newly enrolled IHG Business Edge B2B customers to ensure they quickly reach their potential.

In this key role, you’ll be responsible for making outbound calls, with the goal of encouraging customer participation in IHG Business Edge and answer any initial questions they may have with the aim of activating accounts quickly and smoothly as well as helping to identify high potential accounts. You’ll partner with Business Edge Program Managers and Business Development Managers as well as internal and external teams to make sure accounts can book and stay quickly.

Your day to day:

• Proactively call high potential newly enrolled customers to guide them through the activation process and encourage immediate use of our programs.

• Develop a deep understanding of IHG Programs, Including IHG Business Edge, IHG One Rewards and IHG Business Rewards and be able to communicate these to customers.

• Edit customer facing materials as needed ensuring they are tailored to individual customer needs.

• Update and maintain customer records in Javelin, ensuring accuracy and completeness of information.

• Work with the Program Managers to identify target accounts through use of tableau reporting.

What we need from you:

• Ability to work proactively and independently with a high degree of self-motivation and determination.

• Strong knowledge of IHG programs (Business Edge, One Rewards, Business Rewards) or ability to quickly learn and articulate the benefits and complexities of our programs.

• Experience with CRM platforms ideally Salesforce, with the ability to update and manage customer data.

• Excellent communication skills, both verbal and written.

• Excellent collaboration and stakeholder management skills.

Join us and make an impact where it matters. Apply today and help us build on the success of IHG Business Edge.

Please note that this is a hybrid position and requires going to the Guadalajara office 3 times per week

If you're interested, please apply with your resume in English

At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?