Job Description

SOFTSWISS continues to expand the team and is looking for a Business Account Manager.
We need a true, experienced and accomplished professional who shares our culture and values

About Product:

iGaming Platform

With our strong technical team, SOFTSWISS has created a secure iGaming platform that ensures the highest quality of service to clients worldwide. Through constant innovation, the iGaming Platform Team strives to maintain its competitive edge through state-of-the-art technology, providing clients with an unparalleled experience at any given time.

Purpose of the role:

You will be responsible for building and maintaining strong, long-term relationships with clients, ensuring their satisfaction and business growth. By deeply understanding their operations, challenges, and goals, you will act as a trusted partner, developing strategic plans and delivering tailored solutions in collaboration with internal teams.

Key responsibilities:

• Establish and nurture strong long-term relationships with clients and key people on client’s side

• Understand client business specifics and how it operates

• In collaboration with the team and client’s key people identify the potential issues and problems client business is facing to propose solutions to solve them

• Create client’s development plan and strategy

• Be responsible for the general client satisfaction and growth in close collaboration with casino platform team

• Resolve ongoing issues and problems

• Forecast and track key projects metrics

Required Experience:

• English B2

• Russian B2

• Strong communication, negotiation and team collaboration skills

• Strong knowledge of IT industry and how the major processes function

• 2+ years in account management and/or customer success management

• Previous experience with creating and implementing strong relationships with clients

Our Benefits:

• Full-time remote work opportunities and flexible working hours

• Private insurance

• Additional 1 Day Off per calendar year

• Sports program compensation

• Comprehensive Mental Health Programme

• Free online English lessons with a native speaker

• Generous referral program

• Training, internal workshops, and participation in international professional conferences and corporate events.

Learn more about our hiring process here – what to expect, how to prepare, and what makes SOFTSWISS different.