Job Description

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits.

We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.

Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

This job is responsible for supporting the development and execution of strategic initiatives and/or processes aligned to priorities within a functional area and/or business. Key responsibilities include defining, developing, executing, monitoring, and/or refining strategic initiatives and processes in close collaboration with key stakeholders and internal partners.

The Claims Strategy Manager will lead strategic initiatives within Consumer and Small Business Claims and will work horizontally across Client Protection and the broader enterprise to advance strategic initiatives and elevate the client experience. This role will be responsible for driving innovation, influencing cross‑functional partners, and delivering data‑driven solutions that balance risk, return, and customer outcomes.

As part of the Claims Strategy and Transformation team within Consumer and Small Business Claims, this position will focus on innovation, simplification, and operational excellence to streamline end‑to‑end claims processes for both our clients and the business.

Key Responsibilities

• Builds and/or executes business initiatives and/or processes, while partnering with stakeholders and partners
• Solves complex problems and delivers on business initiatives and processes by applying subject matter expertise and technical knowledge of the business
• Engages with key stakeholders, partners, and business leadership to deliver on business objectives
• Performs analytics, assessments, and/or interpretation of data and/or information to identify business opportunities, derive insights, and measure outcomes
• Develops strategic and tactical plans to drive progress towards business goals and objectives
• Lead and influence enterprise-wide strategic initiatives to improve claims outcomes, client experience, and profitability
• Identify trends and opportunities using data, analytics, and emerging technology (including AI as appropriate) to solve complex business problems
• Partner closely with technology, product, risk, and Claims operations leaders to drive sustainable improvements
• Champion large-scale initiatives that strengthen risk management, operational efficiency, and client satisfaction
• Lead the development, prioritization, and execution of the end‑to‑end digital strategy for claims initiation across all products and claim types
• Support department-wide strategies and portfolio performance management
• Represent the business with execution partners to simplify platforms, reduce manual processes, and streamline workflows
• Drive Claims transformation initiatives focused on innovation, simplification, and scalability

Required Qualifications:

• 3+ years of experience in delivering business strategic initiatives
• Strong executive presence with the ability to lead and facilitate meetings, including alignment sessions and with senior executives
• Proven problem-solving skills, with strong follow-through and the ability to escalate and resolve issues effectively
• Demonstrated ability to manage multiple priorities and adapt in a fast paced environment
• Ability to assess risk vs. reward, evaluate strategies, and consider client impact in decision-making
• Excellent written, verbal, and active listening communication skills, with the ability to influence and build consensus at all organizational levels
• Strong attention to detail with a commitment to flawless execution
• Intellectual curiosity and a willingness to challenge the status quo
• Solid experience in strategic thinking, critical analysis, project management, and planning
• Organizationally savvy; skilled at navigating complex organizations to build connections and collaborate vertically / horizontally across teams, geographies, and lines of business
• Demonstrated ability to foster collaboration, teamwork, and strong partnerships
• Strong data-driven strategic thinking and analytical capabilities
• Proven success leading complex, cross-functional initiatives and influencing senior stakeholders

Desired Qualifications:

• Claims and/or Client Protection experience
• Deep knowledge of Client Protection claims processes
• Digital and/or project management experience
• Experience driving digital, operational, or transformation initiatives within large organizations
• Ability to balance client experience, risk management, and business performance objectives

Skills:

• Business Acumen
• Critical Thinking
• Customer and Client Focus
• Result Orientation
• Analytical Thinking
• Collaboration
• Oral Communications
• Stakeholder Management
• Adaptability
• Innovative Thinking
• Planning
• Prioritization

Internal employees who are currently working from home are still eligible to apply. However, if selected for the role, you may be required to work onsite in accordance with the workplace excellence policy.

Shift:

1st shift (United States of America)

Hours Per Week:

40

Pay Transparency details

US - RI - Lincoln - 670 George Washington Hwy (RI1541)Pay and benefits informationPay range$115,000.00 - $175,000.00 annualized salary, offers to be determined based on experience, education and skill set.Discretionary incentive eligibleThis role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.BenefitsThis role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.