Job Description

Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first — developing innovative medical technologies that improve the lives of 72+ million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact.

A Day in the Life

We’re a mission-driven leader in medical technology and solutions with a legacy of integrity and innovation. Work with us to incentivize better patient care and partner across the industry to make healthcare more affordable and accessible. Be a part of a community of experts committed to ensuring quality, affordable healthcare worldwide.

As a Business Process Analyst, you will play a pivotal role in supporting strategic initiatives and enhancing the effectiveness of our pricing and contracting outcomes through comprehensive analysis and collaborative business process transformation. You will lead process initiatives to support the documentation of current process and future process to enable improvement and integration of our pricing and contracting end-to-end processes. These efforts will focus on ensuring interoperability and scalability, maximizing value creation. You will collaborate with colleagues and commercial excellence workstreams to gather requirements and understand needs around pricing strategy, offer development and contract development & management, and pricing and contract operations. This is an ideal role for someone who thrives in a collaborative environment and has a passion for driving business success. This flex work position requires regular presence in Colombia, Bogotá.

Responsibilities may include the following and other duties may be assigned.

• Plan, perform and implement process improvement initiatives
• Diagram and evaluate existing processes
• Organize, lead and facilitate cross-functional process teams
• Develop metrics that provide data for process measurement, identifying indicators for future improvement opportunities
• Collect data to identify root cause of problems
• Measure performance against process requirements
• Align improvement to performance shortfalls
• Provide consultation on the use of re-engineering techniques to improve process performance and product quality
• May deliver presentations and training courses including measurement, analysis, improvement and control
• Survey and analyse best practices for techniques and processes
• Communicate team progress

Required Knowledge and Experience:

• Bachelor´s degree
• Fluency in English (minimum b2 level required)
• 2 years of relevant experience with pricing & contracting systems and processes, including pricing management, contract management, CPQ, CLM, and customer incentive management systems
• Proficiency with Microsoft Office (Visio, Word, Excel, PowerPoint). Excel skills would include use of formulas, charts, graphs, and functions
• Expertise in problem-solving techniques, project management and strong negotiation skills
• Experience working in international markets or with diverse teams can provide valuable perspectives.
• Ability to develop enterprise end-to-end process flows leveraging domain expertise and cross-functional collaboration.
• Data Analytics Proficiency: Skills in data analytics with the ability to collect, collate and interpret data to support informed decisions
• Experience in leading digital transformation initiatives, particularly in pricing and contracting

Nice to Have:

• Experience with Lean and Six Sigma principles, including DMAIC
• Experience in the medical device, healthcare, or pharmaceutical Industries
• Understanding of relevant regulations and compliance requirements in the healthcare industry
• Customer Relationship Management: Experience in managing and optimizing customer relationships, particularly in a B2B context
• Familiarity with emerging technologies such as AI and machine learning in pricing strategies and contract management systems

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position. 

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Recruitment Fraud Alert

We are aware of phishing scams targeting job seekers. Please keep the following in mind:

Apply only through official Medtronic channels. All legitimate Medtronic recruiting communications come from approved Medtronic platforms and official @medtronic.com email addresses.

Medtronic will never ask for payment or sensitive personal information (such as bank account or Social Security details) during early stages of the hiring process. Any such requests are not legitimate.

If you receive a suspicious message claiming to be from Medtronic, do not respond, click links, or open attachments.

If you have any questions, concerns regarding the authenticity of a communication alleged to have been made by or on behalf of Medtronic, please contact us immediately at AskHR@medtronic.com.

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Benefits & Compensation

Medtronic offers a competitive Salary and flexible Benefits Package

A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.

This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).