Job Description

Job Summary

Provides transportation to the residents for appointments and errands, such as medical appointments, banking, shopping, worship services, entertainment, and other miscellaneous activities. Ensures safety of all passengers. Runs event and community errands as needed.

Essential Functions

1. Transports residents using company vehicle to appointments, errands, and other activities as needed, including doctor appointments, grocery shopping, banking, worship services, etc.
2. Drives residents to events and community programs per the activity schedule.
3. Carries belongings, opens doors, and cautions residents on steps and other objects in their path. Opens/closes and loads/unloads walkers and wheelchairs. Assists residents in and out of the vehicle utilizing the wheelchair lift and/or stairs, if needed.
4. Ensures residents are safely seated with seat belts secured.
5. Assists residents in wheelchairs during activities outside the community.
6. Accounts for presence of all residents when leaving or returning to the community.
7. Calls resident rooms for appointment/activity reminders, as needed.
8. Fills the community motor vehicle with gasoline at pre-approved service stations.
9. Keeps the facility vehicle clean and properly maintained. Reports mechanical issues and repairs to the supervisor or maintenance department and schedules appointments as needed.
10. Responds immediately and appropriately to all accidents and emergencies, based on established protocol.
11. Interacts with residents in a friendly manner, providing meaningful attention and communicating concerns of resident’s health to management as appropriate.
12. May be responsible for ensuring all vehicle license plates, inspection tags, and insurance cards are current and displayed properly.

This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. An associate should perform all duties as assigned by his her supervisor.

Education and Experience

High school diploma or General Education Diploma (GED). Prior experience working with seniors preferred.

Certifications, Licenses, and other Special Requirements

Must have a valid state driver’s license with a good driving record. CPR training and certification may be

required.

Physical Demands and Working Conditions

• Standing
• Walking
• Sitting
• Use hands and fingers to handle or feel
• Reach with hands and arms
• Climb or balance
• Stoop, kneel, crouch, or crawl
• Talk or hear
• Ability to lift: Up to 50 pounds
• Vision
• Requires interaction with co-workers, residents or vendors
• Occasional weekend, evening or night work if needed to ensure shift coverage
• Potential injury from transferring, repositioning, or lifting residents
• Subject to injury from falls, burns, odors, or cuts from equipment
• Requires Travel: Frequently

Management/Decision Making

Uses limited independent judgment to make decisions based on precedents and established guidelines. Solves problems using standard procedures and precedents. Knows when to refer issues to supervisor and when to handle them personally.

Knowledge and Skills

Has a working knowledge of a skill or discipline that requires basic analytic ability. Has an overall understanding of the work environment and process. Has working knowledge of the organization. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to residents, resident's families, and other employees of the company. Ability to effectively communicate in English and understand and follow written and oral instructions.

Brookdale is a Great Place to Be:

• Gracious hospitality and neighborliness for our residents and families.
• Home-like feel and all-around comfort for residents and visiting family members.
• Entertaining events and gatherings so our residents can find connections in groups and 1:1 settings.
• Industry leader in clinical care.
• Nationwide company with 589 communities as of November 30, 2025, offering many opportunities to grow and learn as a sales professional.
• Extensive corporate support including a robust training program.