Job Description

Bursar Specialist

St. George’s University invites applicants
for the position of
Bursar Specialist

Special note to applicants:

· Review of applicants will be ongoing until a suitable candidate is identified.

About the Role

The Bursar Specialist is a mid-level role
within the Bursar’s Office, providing advanced support across student billing,
payments, account resolution, and collections. This position handles more
complex student account matters, conducts in-depth review of account activity,
and serves as a knowledgeable resource for students and internal partners.

While student-facing, this role supports the Bursar with
reporting, system accuracy, and process improvements, and is expected to
operate with greater independence than a Bursar Coordinator. The
role is ideal for someone who can balance transactional responsibilities with
higher-level problem-solving in a fast-paced academic environment using strong
judgment, written communication, and coordination across departments.

• Serve as a primary point of contact on-campus for student account inquiries.
• Proactively follow up with students regarding outstanding balances through phone, email, in-person meetings, and formal correspondence.
• Collaborate with Financial Aid, Registrar, Student Accounts (GD), Student Affairs, IT, and other departments to resolve account issues.
• Draft clear, professional written communications related to account status and payment expectations.
• Review and reconcile student billing, payments, adjustments, and detail codes to ensure accuracy and compliance.
• Research and resolve complex account discrepancies using system data and transaction history.
• Maintain accurate student account records in Banner or comparable student information systems.
• Support Accounts Receivable and ISL collection efforts with appropriate documentation and follow-through.
• Assist the Bursar through reporting by analyzing variances, flagging forecasting misalignments, and identifying system-related discrepancies requiring further review or escalation.
• Provide back-office support for bursar tasks, departmental projects, system updates, audits, and process improvements, and assist with peak-period coverage as needed.

Required Skills &
Competencies

• Strong written and verbal communication skills with a student-centered, service-oriented approach.
• Excellent attention to detail and strong organizational skills.
• Ability to independently manage complex account issues and competing priorities.
• Sound judgment and discretion when handling sensitive financial information.
• Comfort working in a high-volume, deadline-driven academic environment.

Preferred Experience & Qualifications

• Bachelor’s degree required. Master’s degree preferred.
• 3–5 years of experience in student accounts, bursar operations, accounts receivable, or a related role.
• Experience supporting financial reporting or reconciliations required.
• Experience with Banner or a comparable student information system preferred.
• Proficiency in Microsoft Office, particularly excel and reporting systems.
• Equivalent combinations of education and experience will be considered.

Work Environment

Professional office environment with frequent
cross-functional collaboration. Routine use of standard office equipment
including computers, phones, scanners, and printers. Primarily sedentary role
with extended periods of computer and phone use. Fast-paced environment with
peak workload during billing and registration cycles.

We Are

· Student Centric: We approach every task with a focus on supporting our students to achieve their lifelong learning goals in a safe, vibrant and welcoming environment.

· A Global Community: We are one team with an international outlook welcoming the strength in our diversity and the value each of us brings to what we do.

· Accountable: We take responsibility for our actions by being responsive, resourceful and respectful in delivering on our commitments with integrity and the highest ethical standards.

· Collaborative: We support and empower one another through open communications, cooperation, sharing knowledge and taking time to always listen and show we care.

· Committed to Excellence: We take pride in our ongoing pursuit for continuous improvement through creativity, rigor and best practices to produce meaningful outcomes.

St. George's University is
an equal opportunity employer. As such, it is company policy to fill positions
with qualified candidates regardless of race, color, sex (including sexual
orientation and gender presentation), age, religion, ancestry, national origin,
citizenship status, pregnancy, marital status, medical condition, genetic
information, disability, veteran status or status as a victim of domestic
violence, except where there is a bona fide occupational qualification. This
policy protects applicants and employees from discrimination in the hiring
process.