Job Description

This is a great opportunity to work for the UK’s leading veterinary wholesaler.

Our business provides a next day supply and distribution service through our nationwide network of distribution depots, serving an average of 2750 customers every day.

Working for us you'll receive:

• Competitive rates of pay
• 29 days paid holiday (including bank holidays)
• Staff discounts
• Life assurance benefit
• Cycle to work Scheme
• Free on-site parking and Wi-Fi
• A 24/7 confidential employee assistance programme – offering a range of support services to help you to resolve difficulties in your home-life
• Christmas vouchers
• Eye-sight vouchers
• Company pension scheme

NATIONAL VETERINARY SERVICES LIMITED

JOB DESCRIPTION

Job Title: Ground-Floor Supervisor Reports to: Outbound Manager

Position Band: C Business unit: NVS

Prepared by: Warehouse Operations Manager Date: Dec 25

Main purpose of the role

The Ground-Floor Supervisor is responsible for overseeing and leading operations on the ground floor. Areas of responsibility include, Bulk, WID/WID_L, VNA, Fridges, NWL, HAZ/ANA, CDs and despatch. Key responsibilities include, supervising daily activities to ensure smooth and efficient workflow. Driving performance to meet productivity and quality KPI’s. Ensuring full compliance with Standard Operating Procedures and Health & Safety regulations. Effectively utilising the Warehouse Management System to optimise operational efficiency. The ideal candidate will possess a good understanding of warehouse systems (particularly KiSoft and IFS)

Key Responsibilities

Process improvement & Efficiencies

• Identify inefficiencies and suggest improvements to increase throughput
• Ensure good practise is adopted and maintained so as to support the maintenance and improvement of standards, reducing the levels of product returns and customer complaints
• Maximise staff utilisation
• Proficient on writing and reviewing work instructions. Ensuring they are kept up to date with changes made

Systems & Data Management

• Maintain a good working knowledge of KiSoft & IFS
• Identify and use system data to monitor performance, maximise the picking and replenishment processes for all ground floor areas, including despatch.
• Support cross-training of Team Leaders and operatives within the Ground-Floor departments and ensuring development of team members
• Ensure accurate inventory movements and order tracking through system utilisation

Leadership

• To demonstrate and foster a leadership culture within the Warehouse to ensure the adoption of a ‘can do’ attitude by all reports
• Lead and train Assistant Supervisors and Team Leaders in pursuit of operational targets and Company values.
• Encourage and motivate staff to reduce turnover and maximise potential
• Provide encouragement to Assistant Supervisor and Team Leaders, including communicating team goals and identifying areas for new/additional training within the management structure.
• Able and willing to challenge and confront operatives

Administration

• Ensure all admin duties are completed accurately and to specific deadlines
• Responsible for query resolution relating to order and stock issues for all of the Ground-Floor departments
• Ensuring investigations & disciplinaries are thoroughly completed and in a timely manner

Communication and Collaboration

• Liaise with other departments (First-Floor, Stock Control, Replenishment, Customer Services, Transport) to ensure efficient service and availability is always provided
• Conduct regular Team huddles with Team Leaders and operatives
• Act as a point of contact for all Ground-Floor operational queries during the evening shift
• Listen to team members feedback and resolve any issues or conflicts through mediation or informal meetings

Health & Safety

• Always Ensure Health & Safety compliance
• Promote a safety-first culture and ensure all staff are trained and equipped appropriately
• Be aware of relevant risk assessments and Fire risk assessments

Other Duties

• Be familiar and aware of Standard Operating Procedures
• Report to the Outbound Manager any matters that adversely affect the protection of the company’s stocks or premises
• Assist when required with other functions within the warehouse operation, including supervising other departments as and when requested
• Perform any other reasonable duties as the role and business dictates
• Support the Outbound Manager and Assistant Outbound Manager

Personal attributes: Qualifications, experience, skills, knowledge and competencies required to fulfil the role

Essential

• Minimum 3 years’ experience working in an operational logistics environment
• Self-motivated and results focused/driven
• Attention to detail
• Able to work under pressure and to tight deadlines
• Able to work both on their own and in a team
• PC literate

Desirable

• Excellent communication and relationship building skills
• Strong Oral and Written Skills
• Proficient knowledge of Health and Safety
• Mature, credible individual who can communicate at all levels within the organisation and gaining respect from their staff
• Proven employee training track record
• GCSE A – C or NVQ Level 2 or equivalent

Applicants should be aware that in line with our Drugs and Alcohol policy we reserve the right to conduct random drug and alcohol tests.

NVS Group is committed to equality of opportunity and this underpins our employment and recruitment procedures. We use objective, job-related criteria when making appointment decisions and our selection criteria is based on skills, experience, qualifications, and an ability to do the job.

Due to the large number of applications, we receive, we regret that we will not contact candidates that have not been selected for interview. If you have not heard from us within 2 weeks, you should assume that you have not been successful on this occasion.

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