Job Description

About Fountain House

At Fountain House, we believe in the power of community to transform the lives of individuals with serious mental illness. Every day, thousands of members choose to come to Fountain House to contribute their talents, learn new skills, access opportunities, and form friendships. Members and staff operate successful employment, education, wellness programs and work as partners to perform all the functions that keep our community going. The Fountain House model has been replicated in more than 300 locations in 30 countries and 32 states and currently serves more than 100,000 people with mental illness worldwide. As originators of this approach, we provide leadership by constantly advancing the practice and by leading the conversation around mental health recovery. As a result, Fountain House has created a comprehensive Community System of Care. This includes Clubhouses in Manhattan, the Bronx, Hollywood, California and Care Management, Home and Community-Based Services and a large housing program ranging from 24 hour supervised residences to scattered site supported apartments. We are committed to reducing social isolation, advocating for mental health policy change, and driving solutions that empower our members.

Your Impact

The Building Support Staff will work at the Main Clubhouse. This highly visible position will maintain a safe and secure environment for all Fountain House “members” (individuals we support with serious mental health issues) and staff. Treat everyone with the dignity and courtesy consistent with the organization’s mission. This individual will work to ensure all space maintenance and safety efforts are probably coordinated and communicated.

This position demands a strong work ethic, with an ability to balance a workload with shifting priorities and deadlines amidst interruptions and time demands. Collaborative and positive attitude and tremendous flexibility are essential.

As Building Support Staff, you will embody the values of the clubhouse model, demonstrating what we call our HERO characteristics: fierce optimism, professional curiosity, and a deeply communitarian approach to partnerships, leadership, and engagement.

$22.92 per hour

Saturday: 1pm to 9pm

Wednesday: 4pm to 10pm

Requirements

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Responsible for maintaining a safe environment by ensuring proper infrastructure in terms of lighting, signage, accessibility access and ensuring codes, and safety compliance including security, fire prevention, and other safety systems are in place
• Ensure building is safe and secure by conducting timely rounds, making sure doors and windows are locked and alarm systems are functional
• Engage and work alongside staff and members, as it pertains to the functions of building safety
• Conduct daily visitor sign-in and health checks for staff and members
• Active participation in the maintenance and cleanliness of the building, including cleaning of stairs, buffing of floors, etc. when agency programs are closed
• Ensure daily cleaning of the front of the building before the building is opened, including, but not limited to shoveling snow in the winter
• Respond to emergency situations including fire, flood loss of electrical power and accidents
• Ability to work on a rotational basis, including covering shifts when necessary
• Answer phones during closed program hours, take messages properly and transfer calls accordingly
• Ability to communicate clearly and professionally, de-escalate tense and potentially hostile situations
• Create and maintain a congenial atmosphere, defuse tension and be a resourceful presence of building safety

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES

• Familiarity of Fountain House and its mission
• Positive, energetic, dynamic, and engaging personality
• Team approach, and ability to accommodate flexible hours
• Basic computer proficiency (Microsoft Office) required
• Ability to lift, move or push up to 50Lbs.

REQUIRED EDUCATION, CERTIFICATION, AND CREDENTIALS

• High school diploma or GED required
• 1-2+ years building maintenance experience or equivalent training required
• Customer-service oriented, detail oriented and strong organizational skills
• Ability to prioritize and manage tasks in an efficient and timely manner
• Excellent oral and written communication skills
• Ability to work cooperatively as part of a team and independently, minimal supervision

Physical Requirements

• To perform this job successfully, an individual must be able to perform each essential duty and meet all physical requirements satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.