Job Description

The Security Technician plays an essential role in maintaining security and safety for everyone at UW Credit Union. This individual is the first - line position responsible for maintaining security and banking equipment at all UWCU locations. They respond and remediate issues with UWCU alarm, access control, and video surveillance systems as well as banking and life safety equipment. They work in a team environment and provide support to the Facility Technicians to respond to any maintenance issues that arise. This position also participates in on-call security rotation, answering calls as they come in.

Why work for UW Credit Union?

Join one of Wisconsin’s premier financial institutions, a National Top Workplace and multi-year recipient of Madison Magazine’s Best Places to Work, Wisconsin State Journal’s Top Workplaces, and Milwaukee Journal Sentinel’s Top Workplaces to receive:

• 26.5 days of annual time off (accrued per pay period)
• 2 weeks paid caregiver leave
• 2.5 weeks paid new child parental leave
• 2 days paid volunteer time
• Hybrid work environment: minimum 3 days a week on-site
• 10 paid holidays (including your birthday!)
• 401k company match of up to 5%, plus approximately 4% discretionary match
• 457 deferred-compensation plan
• Variable bonus reward
• Competitive Medical, Dental, and Vision plans, including domestic partner eligibility
• Employee Assistance Program
• And more!

Responsibilities

Banking Security

• Travel to UWCU locations to perform repairs, maintenance, or upgrades to security and banking equipment including cameras, access control systems, drive up equipment, and vaults.
• Perform repairs, troubleshooting, and adjustments of lock sets, door hardware, electronic strikes, and automatic door openers.
• Update the internal key control system and make changes as needed.
• Make changes to the access control and alarm system as necessary.
• Print new/replacement employee ID badges.
• Install new security devices as necessary.
• Perform annual alarm testing at each UWCU location and train employees to conduct alarm testing at UWCU locations.
• Train end users in operation of equipment.
• Advise on security equipment inventory to ensure adequate supplies are available as needed.
• Maintain basic knowledge of all security equipment and technology to determine nature and source of problem, analyzing, troubleshooting and solving issues.
• Maintain credential and password integrity of all devices and systems.

General Security

• Respond after hours when an emergency arises.
• Respond to and maintain security protocols with alarm monitoring companies.
• Review security footage and submit on-call work orders with detailed recordings of the incident so proper action can be taken.
• Interface with local first responders with respect to building security issues.
• Be available for problem solving during non-work hours, including regular participation in the security/facilities on-call rotation
• Support emergency procedure execution as necessary.
• Resolve electronic work orders in a timely manner and close out with recorded hours and description of services rendered.

Facility Maintenance

• Monitor buildings and grounds to ensure all areas are clean, safe, and fully operational.
• Assist Facility Technicians with repairs, maintenance, upgrades, and testing.
• Participate in active sharing of knowledge with peers to foster learning and cross training within the department.
• Respond as needed when notified that building systems are inoperative.
• Perform other duties as assigned.

Qualifications

Education & Experience:

• Associate’s Degree is required.
• 4-5 years of experience in security system installation and repair is required.
• 4-5 years of experience in banking equipment installation and repair is required.
• At least 7 months of experience in facility maintenance/construction is preferred.
• Must possess and maintain a valid driver’s license and vehicle liability insurance that meets or exceeds the minimum requirements established by law. Current documentation must be provided and kept on file with Human Resources.
• Must have the ability to be on-call.

Skills:

• Experience installing and repairing video management systems and IP security cameras.
• Experience installing and repairing access control and alarm systems, including electrified strikes, card readers, and alarm devices.
• Experience installing and repairing banking equipment such as drive-up kiosks & audio, vaults, and safe deposit boxes.
• The ability to clearly communicate verbally and in writing.
• Experience with access control system software and Video Management System Software a plus but not required.