Job Description

General Summary:

Fairbanks Materials Inc. in Alaska is hiring for a Customer Service Representative in a fast-paced sales office. Processes orders from walk-in customers and over-the-phone and fax orders. Schedules deliveries, if needed. Provides service necessary to assume efficient and quality service to the customer.

Specific Responsibilities:

• Computer invoicing of sales orders for contractors and retail customers.
• Provides excellent quality service to customers.
• Use of calculators and cash register.
• Must be able to legibly write and organize notes.
• Knows and understands the uses of a wide variety of building materials.
• Communicates special orders and pricing requests with Purchasing Agent.
• Provides product specification for customers.
• Maintains clean and organized showroom.
• Advises direct supervisor of low inventory level and special products needed.
• Notifies direct supervisor of all customer complaints.
• Performs other tasks as assigned by the FBBM Manager.

Requirements:

• Knowledge of construction, products, and accessories is desirable.
• Provides a professional and positive attitude.
• Knowledge of computer invoicing is desirable.
• Possesses organizational skills and note taking.
• Possesses oral and written skills sufficient to deal with customers and fellow employees.
• Knowledge of calculators to provide multiple arithmetic operations.
• Operates a multi-line telephone system.
• Must have own transportation and valid Alaska Driver's license.
• Able to work independently as well as with a team.

Because of the nature of work, the person in this position may be expected to work any shift and at various locations based on company needs and the duties of the position may change at any time and may not be identified in this job description. The content of the job description is intended to describe the general nature and level of work being performed by employees assigned to this classification. It is not intended to be construed as a contract or an all-inclusive list of all responsibilities, duties, and/or skills and abilities required of all personnel so classified. Critical features of this job are described above, but they are subject to change due to reasonable accommodation or other reasons.

Benefits:

• Paid holidays, overtime.
• Medical, Dental, Vision Insurance.
• 401(k) Plan.
• HSA/FSA Plans.
• Profit Sharing Plan (dependent on hours worked).

FMI is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other legally protected status. FMI is a drug free work place; passing a drug and alcohol test will be required prior to employment. Random drug testing during employment.

How to apply:

Online: http://www.fairbanksmaterials.com/jobs

In Person: Fairbanks Materials Inc., 855 Old Richardson Highway, Fairbanks, AK 99701