Job Description

Building & Facilities Management

• Oversee day-to-day operation, maintenance, and repair of the hotel building, including guest rooms, public areas, back-of-house, and external areas
• Ensure HVAC, electrical, plumbing, fire safety, elevators, and other critical systems are fully operational
• Develop and implement preventive maintenance schedules

Health, Safety & Compliance

• Ensure compliance with local building codes, health & safety regulations, and fire safety standards
• Conduct regular safety inspections and risk assessments
• Coordinate emergency response plans and drills

Team Management

• Supervise and coordinate maintenance staff, technicians, and contractors
• Assign tasks, monitor performance, and provide training where needed
• Ensure 24/7 coverage for critical maintenance issues

Vendor & Contractor Management

• Source, manage, and evaluate external contractors and service providers
• Negotiate contracts and monitor service quality and costs
• Ensure work is completed on time and to hotel standards

Budgeting & Cost Control

• Prepare and manage maintenance and facilities budgets
• Track expenses and implement cost-saving initiatives without compromising quality
• Maintain inventory of spare parts, tools, and materials

Guest Experience Support

• Respond promptly to guest maintenance complaints or operational issues
• Coordinate with Front Office and Housekeeping to minimize guest disruption
• Ensure hotel facilities meet brand standards and guest expectations

Reporting & Documentation

• Maintain accurate maintenance records, logs, and reports
• Provide regular updates to senior management on building condition and projects
• Support renovation and refurbishment projects when required

Requirements

• Bachelor’s degree or technical diploma in Business, Facilities Management, or related field
• 5–10 years of experience in building or facilities management, preferably in hotels or hospitality
• Strong knowledge of MEP systems and hotel infrastructure
• Experience managing teams and external contractors