Job Description

Responsible for supporting and maintaining critical building infrastructure within a biotechnology environment, utilizing extensive knowledge of Building Management Systems (BMS) to ensure facility reliability, performance, and safety. Combined strong technical expertise with a customer-focused, solutions-oriented approach to address building system issues, support laboratory operations, and maintain uninterrupted business operations.

Key Responsibilities:

• Operate, monitor, adjust, and troubleshoot Building Management Systems (BMS) and related building infrastructure.
• Conduct daily inspections of building equipment and systems to identify operational issues and maintain optimal performance.
• Perform preventative maintenance on building systems maintained in-house.
• Troubleshoot, diagnose, and repair building equipment and facility-related issues.
• Coordinate vendor and contractor visits for maintenance, repairs, inspections, and facility projects, including rooftop equipment and mechanical, electrical, and plumbing (MEP) systems.
• Ensure all building systems are maintained in accordance with industry standards, safety requirements, and operational benchmarks.
• Partner with Facilities and Operations teams to perform emergency maintenance and restore critical systems during outages or failures.
• Utilize a computerized ticketing system to manage, prioritize, and complete service requests.
• Respond promptly to maintenance requests received through email, phone, and direct communication.
• Identify root causes of recurring equipment failures and implement long-term corrective actions to improve reliability and efficiency.
• Collaborate with Operations (OPS) teams on laboratory projects, facility improvements, equipment installations, and infrastructure support.
• Support laboratory operations through the delivery of compressed gases, dry ice, and other facility resources.
• Communicate facility concerns, system status updates, and maintenance activities with internal stakeholders.

Additional Responsibilities:

• Serve as the after-hours point of contact for security personnel and facility-related emergencies.
• Participate in an on-call rotation, including nights and weekends, to support emergency repairs and critical facility issues.
• Schedule, coordinate, and execute facility improvement projects and maintenance initiatives.
• Assist with space upgrades, office moves, furniture installations, equipment installations, renovations, and utility modifications.
• Provide backup coverage for Facilities team members and support daily operational responsibilities.
• Support business continuity, emergency response, disaster recovery, and operational resilience efforts during planned and unplanned disruptions.

Qualifications & Experience:

• Experience operating, troubleshooting, and maintaining Building Management Systems (BMS) and commercial building infrastructure.
• Strong background in preventative maintenance, inspections, repairs, and building systems reliability.
• Experience coordinating vendors, contractors, and facility maintenance projects.
• Excellent customer service, communication, and cross-functional collaboration skills.
• Ability to effectively respond to emergency situations and provide on-call facility support.
• Knowledge of facility safety practices, including Lockout/Tagout (LOTO), Hazard Communication, Personal Protective Equipment (PPE), and workplace safety procedures.

Work Environment & Safety Exposure:

• Worked safely in commercial and laboratory environments with exposure to rooftops and ladder work up to 12 feet.
• Utilized powered cutting equipment including chop saws, band saws, and circular saws when supporting facility projects and repairs.
• Maintained compliance with established safety protocols and procedures while supporting facility operations and maintenance activities.

Core Competencies:

Building Management Systems (BMS) Facilities Operations Building Infrastructure HVAC Mechanical, Electrical & Plumbing (MEP) Systems Preventive Maintenance Troubleshooting & Repair Vendor Management Facilities Projects Laboratory Operations Support Emergency Response Business Continuity Customer Service Safety Compliance Cross-Functional Collaboration