Job Description

Kampgrounds of America, Inc. (KOA) is the world’s largest network of privately owned campgrounds and the leader in outdoor hospitality. KOA has 500+ locations across the United States and Canada including a mix of franchised and company-owned parks (OAK). Founded in 1962, the mission of KOA is “connecting people to the outdoors and each other,” and those who represent the brand share the values of being family-oriented, passionate, entrepreneurial, customer-focused, and innovative.
At KOA, we believe the outdoors is fun and for everyone. We are committed to having an environment where all are treated with dignity and respect. We strive to:
• intentionally create a sense of community and belonging for our guests, employees and franchise partners
• continually educate ourselves and expand our knowledge to foster an inclusive and supportive environment
• sustain a culture that promotes diversity of thought and experiences
• ensure everyone has the ability to experience the outdoors and that our facilities are accessible to all
• drive change in our company and industry through action and implementation

The KOA Corporate Office Building Maintenance Technician is responsible for performing routine and preventive maintenance, repairs, and light construction tasks in alignment with established service, quality, and safety standards. This role supports a LEED Gold-certified, 34,000-square-foot facility completed in 2023, reflecting KOA’s commitment to environmental stewardship within the camping industry.

Following standard operating procedures, the technician installs, inspects, maintains, and repairs building systems, including mechanical, electrical, plumbing, HVAC, safety, snow removal, and waste management systems. The position also supports a variety of facility projects such as painting, drywall repair, carpentry, fixture installation, and the movement of furniture and materials.

Responsibilities include documenting work through a computerized work order system and collaborating with or assisting skilled trades contractors on complex repairs and larger-scale projects.

This role is primarily Monday-Friday with occasional after hours and weekend call.

Essential Duties and Responsibilities:
• Performs the day-to-day operations of building maintenance.
• Ensure headquarters building, facilities and grounds are well-maintained and fully operational, including the patio and amphitheater.
• Evaluates systems and facilities to determine maintenance or repairs that need to be performed.
• Sets up and breaks down event space according to internal and external needs.
• Work with contractors defining scope, budget, timeline and materials, and inspecting performance.
• Schedule annual system certifications.
• Assesses building systems to plan work assignments and project schedules.
• Develops maintenance procedures and schedules for building interior and exterior.
• Ensures maintenance and repair work is completed correctly and in a timely manner.
• Assists with departmental budget estimates and costs of specific repair projects.
• Adheres to operational and maintenance requirements for LEED certification.
• Maintains a safe, clean, and compliant facility by proactively identifying hazards, performing corrective maintenance, and implementing safety best practices to support a secure working environment for all occupants.
• Performs routine maintenance and upkeep of employee camping rentals, including RVs and camper vans, ensuring units are safe, functional, and ready for use.
• Snow removal from exterior walkways/ building entrance areas.
• Maintain irrigation system.
• Daytime janitorial duties outside of evening cleaning company.
• Demonstrates superior customer service by being attentive, responsive, and helpful to employee needs.
• Execution of job duties in a safe and timely manner.
• Demonstrates a positive attitude with guests, employees, and vendors.
• Performs other related duties as assigned.

Non-Essential Duties and Responsibilities:
• This job description is not intended to cover or contain a comprehensive listing of activities, duties, or responsibilities. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.

Required Education and Experience:
• High school diploma or equivalent required.
• 3-5 years of building maintenance experience required.
• Valid Driver’s license
• Ability to read and interpret construction drawings, diagrams, and schematics.
• Excellent analytical and problem-solving skills.
• Ability to identify issues and determine repairs that are needed.
• Ability to plan maintenance schedules for building systems.
• Proficient with Microsoft Office Suite or similar software.
• Must have sound judgment and discretional skills and be able to work with little or no supervision.
• Ability to maintain confidentiality.

Preferred Education and Experience:
• Extensive knowledge of building systems such as plumbing, electrical, and HVAC.

Physical Demands and Working Conditions:
• Work is performed in an office environment and requires the ability to operate standard office equipment and keyboard, including lifting and carrying a laptop and other small items up to 20 pounds.
• Prolonged exposure to computer screens and artificial lighting.
• Use of repetitive motion, standing, bending, sitting, lifting, and walking short distances.
• Is expected to drive a vehicle which requires close and distance vision, sitting, seeing and reading signs, traffic signals, other vehicles, etc. Travel occurs in all weather conditions, including extreme heat and cold.
• Frequent in person interaction with KOA employees in various settings, where noise level is typically low to moderate, including office spaces.
• Will experience occasional interruptions and shifting priorities.
• Noise levels may be moderate to loud, especially when operating equipment such as lawn mowers, trimmers, or blowers.
• Must be able to hear instructions and warnings in a noisy environment.
• Frequently lift and/or move up to 50 pounds independently; pushing, pulling, and reaching overhead.
• Occasionally lifting and/or move heavier items with assistance or equipment; dexterity of hands and fingers.
• Exposure to dust, pollen, grasses, landscaping, and chemicals.
• Maintaining balance while on ladders, working in and around water, on wet surfaces, or on elevated platforms.

KOA does not sponsor Visas
KOA currently does NOT hire in the following states:

Alabama Idaho North Dakota
Alaska Louisiana Rhode Island
Delaware Mississippi South Dakota
District of Columbia Nebraska Vermont
Hawaii New Hampshire West Virginia

Benefits Offered:
• Medical/Vision Insurance
• Dental Insurance
• Health Savings Account
• Flexible Spending Account
• Dependent Care Account
• Paid Life & AD&D Insurance
• Paid Short Term and Long Term Disability
• Voluntary Life & AD&D Insurance
• Voluntary Critical Illness Insurance
• Voluntary Accident Insurance
• Voluntary Hospital Indemnity Insurance
• Paid Time Off
• Paid Parental Leave
• Employee Assistance Program
• 401K Retirement Plan
• 401K Company Contributions

Kampgrounds Of America, Inc. is an Equal Opportunity Employer and strives to provide an environment where all employees and applicants are treated with respect. The company is committed to fair treatment of all people. This value ensures employees and candidates are treated equally and are protected from discrimination or harassment of any kind. All employment decisions shall be made without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, or other non-merit-based factors, or any other protected status.