Job Description

• Provide guidance to our customers for the building consenting process
• Be a key player in delivering quality outcomes.
• Hybrid work opportunity - Based at Auckland CBD office

He angitūtanga: The Opportunity

There is an opportunity available for a customer focused individual to join our Building Consent Department. Educating and assisting our customers through the building consent process.

The Building Consent department ensures safe, sustainable building for Aucklanders and makes it easier to build compliant developments in the Auckland region. The department has a strong customer centric focus with emphasis on service and delivery.

This is a busy role where you will deal with a high volume of calls & emails to provide customers with accurate information in relation to their building queries.

We are seeking someone with an understanding of the importance of providing effective guidance and information for the consenting process, ensuring that our services are delivered in compliance with statutory requirements. Customer guidance and information support includes, but is not limited to:

• Managing customer calls and emails providing effective guidance information for building related matters aligned with our consenting processes.
• Managing processes to support our LBP (Licenced Building Practitioners), Producer statement author registers and IQPs (Independent Qualified Practitioners) and more.
• Providing support for core end-to-end process management within the team.
• Maintaining effective stakeholder relationships across different units and departments within Auckland Council.

Find a copy of the position description HERE

He kōrero mōu: About you

We are seeking someone who can research and interpret the Building Act, Building Code, and other related policies to provide accurate and reliable information to our customers.

The ideal candidate will have at least 3-4 years of experience in administration and customer service (preferably phone-based), including 2-3 years of providing technical advice. Previous experience in the building industry is preferred but not essential, as training will be provided. Exceptional verbal and written communication skills, along with strong interpersonal abilities, are essential.

This role would suit someone who prides themselves on their excellent customer service skills and enjoys dealing with a variety of people. You will be part of an established, supportive team and get a solid grounding for the Building Consent Department.

We will be looking for specific experience with these key role requirements:

• Detail oriented, customer focused, and committed to maintaining a high standard of accuracy in all tasks.
• Proven ability to train and upskill peers in line with internal policies and procedures.
• Strong analytical and problem-solving skills, with the ability to manage competing priorities and meet deadlines.
• A previous background in regulatory and knowledge of the Building Act 2004 is desirable.
• Building technical training / Previous trade expertise advantageous

We still encourage you to apply if you have some but not all these requirements.

Ngā āhuatanga kei a mātou: What we offer

You will be part of a passionate team that is working towards building the future of Auckland. We are currently looking for an individual to join our high-performing team. This is a role where you will get the opportunity to develop your skills while working with a supportive team.

Auckland Council is the largest local government council across Oceania, serving over 1.7 million people and contributing towards making Tāmaki Makaurau a world-class city.

We offer a range of employee benefits and proudly support flexible working options where possible. View a snapshot of some of our employee benefits HERE

Help us make a difference to Tāmaki Makaurau. Me Tono Ināianei! Apply Now!

Applications close: 1st March 2026

If you have any support or access requirements, please advise us when submitting your application so we can assist you.

Salary range $65,000 - $69,000 (based on skillset and experience)

KiwiSaver contribution is in addition to base salary

Auckland Council is an equal opportunity employer (EOE) and we are committed to providing a working environment that embraces and values diversity and inclusion. If you have any support or access requirements, we encourage you to advise us at the time of application to assist you through the recruitment process.