Job Description

About Us

Broadway Support Services is an affiliate company of one of the US's largest and most reputable debt settlement companies. We’re all about helping our customers through a tough financial time in their lives with education and individual customer service. We become our clients' number one advocate to help them reestablish financial stability as quickly as possible.

Overview

Purpose of the Role:

Provide technical leadership for building systems (HVAC, electrical, UPS, elevators, fire/life safety, plumbing) and ensure a safe, reliable environment for all occupants. The role focuses on preventive and corrective maintenance, compliance, and operational continuity while prioritizing safety as the highest standard.

Responsibilities

Key Responsibilities:

• Lead MEP operations and preventive/corrective maintenance; maintain asset registers and service records.
• Manage plumbing systems and minor repairs to ensure operational continuity.
• Supervise multi-skilled technicians and allocate tasks for maintenance and inspections.
• Coordinate vendors for HVAC, electrical, elevators, fire systems, and plumbing; verify SLAs and compliance.
• Ensure life-safety systems testing (alarms, sprinklers, extinguishers) and documentation to audit standards.
• Manage incident triage and escalations for technical faults impacting operations.
• Maintain BMS/CMMS data quality (work orders, backlog age, asset history) and contribute to energy efficiency initiatives.
• Provide technical input to capital projects, minor works, and fit-outs; ensure commissioning and handover quality.
• Coordinate vendor maintenance for low-current systems (Access/CCTV) to ensure documentation and uptime

Decision Rights:

• Stop or isolate unsafe equipment/areas pending remediation.
• Approve minor works and parts procurement within delegated authority; recommend larger spend to FM.
• Authorize vendor mobilization for urgent faults; escalate SLA breaches.
• Prioritize technician dispatch during incidents.

KPIs:

• MEP uptime (%), critical alarms resolved within target time.
• Work orders closed on time (%), backlog age (days).
• Preventive maintenance completion rate (%).
• Elevator/HVAC mean time to restore (MTTR).
• Compliance tests on schedule (%), audit findings closed (days).

Interfaces (Internal/External):

• Internal: Facilities Manager, Operations Supervisor, Technicians, Workplace Services Lead, Security Leader, Front Desk.
• External: OEM/service vendors (HVAC, electrical, elevators, fire, plumbing), utility providers, inspectors.

Qualifications

Required Experience:

• 5+ years in building MEP operations with proven track record.
• Hands-on with BMS/CMMS; familiarity with life-safety standards and commissioning.
• Experience supervising technicians and coordinating multi-vendor contracts in high-density workplaces.
• Education: Bachelor’s degree in Mechanical, Electrical, or Civil Engineering (or related field). Equivalent technical certification with proven experience may be considered.

Shift/Availability:

Monday–Friday 09:00AM–6:00PM; Saturday 08:00AM–12:00PM. Must be available for emergency response outside scheduled hours.

Location:

Site: Santo Domingo

Benefits

Broadway Support Services is a team-oriented environment full of rewards and growth opportunities for our employees. We are dedicated to our employee's success and growth within the company, through our employee mentorship and leadership programs.

Our extensive benefits package includes:

• Law Benefits
• Private insurance
• Meal Subsidy
• Referral Program
• Transportation (Starting at 4:00 PM)
• Massive Growth Opportunities
• Continuous development
• Privileged location (City Center)
• Great Work Environment

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