Job Description

Location Bristol

Hours 20 hours per week on a rota basis which may include some weekend working

Package £15,142 (FTE of £26,500) + enhanced benefits & rewards

Basis Permanent

About us

We are Pegasus Homes Ltd, a vibrant, dynamic business who are proud to design, build, and create high-quality homes with a focus on independent later living for the over 60's. Our current portfolio has some 1100 homes across 40 communities and our developments are beautifully designed offering stunning community living.

You will be based at our 'The Vincent' development, designed by award winning architects and compromising a selection of beautiful apartments as well as communal lounge, landscaped gardens, wellness spa and gym & stretch studio.

About our role

This is a varied role in which you'll be the driving force behind our residential development. You'll be our go-to person on-site, making sure everything operates seamlessly while fostering a welcoming atmosphere for our residents. This exciting role calls for a perfect mix of practical building knowledge and a heartfelt commitment to cultivating a lively community.

This role offers a great variety of tasks where you'll be responsible for...

Building Operations

• Conduct regular building inspections and carry out essential checks, including fire alarm, emergency light, and water system testing.
• Coordinate with external contractors to ensure effective maintenance and timely repairs.
• Ensure all health and safety requirements for the development are met.
• Act as the first point of contact for resident inquiries and emergencies.

Resident & Community Relations

• Create a positive experience for new residents by assisting with the move-in process.
• Build strong, lasting relationships with residents and their families.
• Plan and organise engaging social events and activities to foster a strong community spirit.

Administration & Collaboration

• Maintain accurate records and an events diary.
• Collaborate with our internal Sales, Development, and Completions teams.

Who we're looking for

We’re excited to find a person who has a friendly, intuitive, and adaptable attitude to foster meaningful connections with our residents. You shine when it comes to interacting with people, using your instincts and personal touch to truly make a difference. Strong IT skills are essential to navigate our different internal systems and reporting tools.

• Ideally you'll have experience in facilities or property management, with a solid understanding of health & safety.
• Excellent in-person customer service and communication skills.
• Highly professional, organised, and proactive with a can-do attitude.
• Strong IT skills, with an advantage for those familiar with Google Workspace.
• Ability to use initiative and solve problems independently.

Important details

• You'll work 20 hours per week. Please note that hours are scheduled on a rota basis which may include some weekend working.
• There is no staff parking on-site; however, on-street parking and public transport links are available nearby.
• At Pegasus, the safety and wellbeing of our residents are our highest priorities. Therefore, this role is subject to an Enhanced DBS check (we handle the application and cost for this).

About you

You'll be part of a small team that are the heart of our community. To succeed in this role, you’ll need to be a 'people person' who takes genuine pride in their surroundings. You are as comfortable chatting with a resident over coffee as you are checking a fire alarm panel or coordinating a contractor.

Your skills & experience

• You’re empathetic, patient, and genuinely enjoy creating a warm, inclusive atmosphere for residents and their families.
• You have a keen eye for detail. Experience in facilities management, property maintenance, or luxury hospitality is a significant plus.
• You take responsibility seriously. You understand the importance of Health & Safety compliance and are diligent when it comes to essential checks and record-keeping.
• From managing a move-in schedule to planning a summer garden party, you can juggle administrative tasks and event planning without breaking a sweat.
• You’re a clear communicator who enjoys working with internal teams and external contractors to get the job done right.

Your attributes

• You understand that our developments aren't just buildings, they are homes. You’ll treat the development with the care and attention to detail it deserves.
• You are punctual, professional, and possess a calm head when dealing with emergencies.
• You are comfortable using basic IT systems for logging maintenance requests and maintaining digital records.

Invested in your wellbeing

At Pegasus Homes, we believe an effective work-life balance requires support across three key elements. By joining our team you will enjoy a comprehensive benefits package

• Financial & Security Contributory pension with enhanced employer input, Life Assurance, a Company Discounts Portal, and a Refer-a-Friend scheme.
• Mental & Social Enhanced annual leave (with a holiday buying scheme), two paid volunteering days per year, and a comprehensive Employee Assistance Programme.
• Physical Health A Health Cash Plan, 24/7 Virtual GP access, and discounted gym memberships.

Your recruitment journey

Our team personally reviews every application. Depending on the role, the process typically involves a telephone screening call, followed by one or two interview stages (virtual and/or in-person). We always encourage a site or office visit so you can experience life at Pegasus Homes firsthand. We promise to keep you updated throughout your journey.

We are an inclusive employer and welcome applications from all backgrounds. Please let us know if you require any reasonable adjustments during the process.

Note: Applicants must currently possess the right to work in the UK.

If you have the skills and experience we’re looking for, we’d love to hear from you!