Job Description

Carrier is the leading global provider of healthy, safe and sustainable building and cold chain solutions with a world-class, diverse workforce with business segments covering HVAC, refrigeration, and fire and security. We make modern life possible by delivering safer, smarter and more sustainable services that make a difference to people and our planet while revolutionizing industry trends. This is why we come to work every day. Join us and we can make a difference together.

About this role:

This position is for a Building Automation Specialist III who is under general supervision. They will assist with conducting technical training and product briefing with customers, vendors and company representatives. Relying on limited experience and judgment, the Building Automation Specialist will plan and accomplish tasks, as well as assisting in orienting, training, and assigning the work of technical/business support employees. This role is responsible to execute, support, and lead delivery of remote service solutions to customers. Interact with customers, clients, contractors, and vendors to provide proper workflow and completion schedules.

Key Responsibilities:

• Complete paperwork on time, including the posting of work orders, logging of incoming calls, commissioning documentation, and other required updates.
• Understanding and reviewing, technical documents such as wiring diagrams, as-builts, etc.
• Support and provide superior service via calls, e-mails, tickets, and special projects
• Analyze different systems and energy data to find potential for energy optimization
• Understanding the operation of field-level equipment and Coordination with the Field operations team
• Support multiple customers by following customized procedures and protocols for each.
• Use questioning and listening skills that support effective telephone communication.
• Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems
• Understand the impact of attitude in handling calls professionally
• Apply the elements of building positive rapport with different types of customers over the phone.
• Display Time flexibility towards shifts as per work floor requirements
• Document processes and procedures to efficiently deliver superior support and first-call resolution.
• Provide training, shadowing, and coaching in person and virtually to other team members
• Provide startup, commission, and re-commission of customer HVAC, lighting, and refrigeration systems.

Knowledge, Skills & Abilities:

• Highly organized individual with above-average time management skills
• Ability to resolve customer conflict quickly and effectively
• Able to provide direction and guidance to other team members
• A significant contribution to a department or unit by applying advanced knowledge of one or more functional areas
• Excellent communication skills as well as the ability to work well in a team environment and manage the team effectively.
• Must be a self-starter and possess the ability to organize and plan your work schedule
• Must possess the ability to work without close supervision
• Always maintain a professional presentation in appearance
• Must be able to multitask-be able to work on multiple tasks/projects at one time

Basic Qualifications:

• High School Diploma or GED
• 3+ years of experience working as a service technician, controls technician, service dispatcher or electrician
• 3+ years of experience with HVAC industry or Building Automation industry

Preferred Qualifications:

• Bachelor’s Degree
• Knowledge in control applications pertaining to HVAC, lighting, and refrigeration.
• Prior experience in HVAC and/or Building Automation
• Solid understanding of IP networking and computer fundamentals
• Third-party integration experience (BACnet IP, BACnet MS/TP, Modbus)
• Solid communication skills (ability to follow/direct written and verbal instruction)
• Proficient in the use of E-Mail, Microsoft Office: Word, Excel, Outlook, PowerPoint, and other directly related software
• Ability to provide the customer with innovative and superior building automation systems and outstanding customer service
• Willingness to work in a team environment
• Willingness to participate in an “On Call” rotation. (after the onboarding process has been completed)

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