Job Description

Who we are:

At Trail Appliances, we are committed to providing our customers with unparalleled customer service, competitive pricing, and expert advice. We pride ourselves on our strong family values and collaborative work culture that values respect, integrity, diversity, passion, and laughter. These values have helped us build a reputation as an industry leader.

The position:

As a Builder Administrator, reporting to the Builder Administration Manager, you will be instrumental in managing builder allowances and documentation, ensuring compliance with budgetary and contractual requirements. This role also involves coordinating specialized services, such as appliance deliveries, and resolving issues between stakeholders to ensure smooth operations.

What we offer:

We offer excellent training, competitive benefits, and the support you need to succeed, including mentorship and ongoing growth opportunities. If you're passionate about customer service and looking for more than just a job, apply today to become part of our talented and high-performing team! We provide:

• Health & dental benefits
• Personal care days
• Statutory holidays off
• Employee & family assistance program
• Staff incentives and rewards
• Employee discounts

What you’ll be doing:

• Manage Builder Allowances and Documentation: Validate allowances, ensure compliance with contracts and budgets, and maintain accurate project records.
• Coordinate Specialized Builder Services: Oversee appliance deliveries and installations while resolving issues between Trail Appliances and builders.
• Facilitate Service Requests: Act as a liaison for builder and customer service requests, ensuring timely resolutions and communication with the Service Department.
• Ensure Invoice Accuracy: Verify and approve builder invoices, matching them to purchase orders and addressing discrepancies.
• Support Administrative Functions: Assist with unpaid invoice reconciliations, issue credit notes, and uphold high standards of customer service.

What you need to be successful:

• Administrative Background: Education and/or experience in administration or a related field.
• Technical Proficiency: Skilled in MS Office and relevant software applications.
• Industry Knowledge: Familiarity with builder industry practices, documentation management, and invoicing systems.
• Strong Interpersonal Skills: Customer service mindset with excellent communication, problem-solving, and conflict resolution abilities.
• Organizational Flexibility: Ability to manage time effectively, adapt to changing priorities, and work both independently and collaboratively.

Availability:

This is a full-time position and will require you to be available:

Monday to Friday from 8:30 AM to 5:00 PM.

We value diverse perspectives and are committed to creating an inclusive workplace. If your skills and experiences align with this role, we encourage you to apply and join us in delivering exceptional service.