Hubbard Supplyhouse

Builder Account Support Specialist

Hubbard Supplyhouse  •  Cornelius, NC (Onsite)  •  21 days ago
Expired
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Job Description

Join the Team at Hubbard Supplyhouse!

Hubbard Supplyhouse is seeking an energetic, self-motivated individual to join our family-like atmosphere. We are a plumbing and irrigation supply house that also specializes in kitchen, bath, appliances, and lighting. We proudly serve local plumbers, builders, and homeowners in bringing beautiful and functional living spaces to life. As a family-owned, Christian company, our Core Focus (Mission Statement) is: “Honoring God with a great team that builds customer partnerships by delivering on expectations.” Our team is built on trust, service, and a commitment to doing things the right way.

The Builder Account Support Specialist plays a vital role in supporting builder accounts, ensuring accuracy in product orders, tracking project timelines, and coordinating closely with internal teams. The ideal candidate enjoys solving problems, thrives in a collaborative environment, and excels at maintaining order in a fast-paced, detail-driven role.

Responsibilities and Duties

  • Builder Support & Coordination
  • Coordinate with builders, technicians, and internal teams to manage schedules and material needs
  • Track product availability, job timelines, and order lead times to meet builder deadlines
  • Maintain accurate records and resolve delivery issues with suppliers and customers
  • Data Entry & Order Management
  • Enter and update project data, orders, and changes with accuracy
  • Maintain spreadsheets and internal databases for builder accounts
  • Monitor order statuses and address logistics or vendor issues as needed
  • Customer Service & Communication
  • Deliver clear, professional support to internal and external stakeholders
  • Assist builders with product questions, timelines, and substitutions
  • Address issues proactively to ensure builder satisfaction
  • Process Support & Problem-Solving
  • Identify and address inefficiencies; recommend process improvements
  • Follow procedures and ensure alignment across departments
  • Resolve potential project issues quickly and effectively

What We Offer

  • Monday–Friday schedule (no nights or weekends)
  • Matching 401(k) and profit-sharing program
  • Comprehensive benefits package with supplemental options
  • Paid holidays, PTO, and sick leave
  • Christmas bonus, team-building events and company picnic
  • Employee discount program
  • Career advancement and ongoing training opportunities



Ready to be part of a team that values your contributions and helps customers build beautiful, functional spaces?
Apply today and grow with Hubbard Supplyhouse!

Requirements

Required:

  • 2+ years of experience in data entry, order processing, or related admin role
  • Detail-oriented with strong Excel skills and ability to handle multiple systems
  • Effective communicator with the ability to manage deadlines in a fast-paced environment

Preferred:

  • Background in wholesale, supply chain, or construction supply
  • Familiarity with plumbing, lighting, or kitchen and bath products
  • Strong problem-solving skills and customer service experience with builders or contractors
Hubbard Supplyhouse

About Hubbard Supplyhouse

We began our journey in 1972, operating from a small warehouse in Fayetteville, North Carolina. Hubbard Supplyhouse has grown significantly from these humble beginnings, now boasting 12 locations and 6 showrooms! Our expanding e-commerce platform also provides customers with unparalleled tools and flexibility, making it easier than ever to access our extensive range of products and services. Despite our continuous growth and modernization, we remain steadfast in upholding the family values upon which we were founded.

What sets us apart from the competition? Our success is primarily due to our exceptional team of industry-trained professionals who bring a wealth of knowledge and experience to every customer interaction. We take great pride in our people, who are not only skilled but also dedicated to providing personalized service tailored to each customer's unique needs. We believe this is the foundation of building long-lasting customer partnerships that make you feel like part of the family.

In addition to our outstanding team, we maintain a robust and diverse inventory to cater to any project. This ensures that whether you're tackling a large commercial project or just need a small replacement, we have the supplies you need when you need them. Our high inventory levels mean you won't face delays or shortages, and our flexible operations can adapt quickly to meet urgent demands.

Moreover, our dedicated sales and operations teams are always on hand to provide expert advice and support. They work tirelessly to understand your specific requirements and deliver solutions that exceed your expectations. Whether you're visiting one of our showrooms, shopping online, or reaching out for assistance, you can trust that Hubbard Supplyhouse is committed to your success.

Industry
Wholesale & Distribution
Company Size
51-200 employees
Headquarters
Unknown
Year Founded
Unknown
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