Job Description

Bespoke Private Service

Bugle - Assistant House Manager

Reports To Lead House Manager

Work Schedule Full-Time, primarily Monday - Friday 9:00 AM - 5:00 PM with flexibility for evening and weekend events as needed

Location San Francisco, CA

Start Date: ASAP

Salary Range: $135,000 - $155,000

A distinguished San Francisco-based private residence seeks an exceptional Assistant House Manager to support comprehensive household operations and provide seamless hospitality services. This dynamic role supports the Lead House Manager in maintaining the highest standards of service while creating a warm, welcoming environment that prioritizes family relationships and authentic hospitality.

The successful candidate will be a vital operational partner, working closely with the Lead House Manager to ensure flawless execution of daily household functions, staff coordination, event

management, and property maintenance. This role requires exceptional adaptability, strong interpersonal skills, and the ability to pivot seamlessly between varied responsibilities while maintaining composure and professionalism. The position demands someone who can anticipate needs proactively, make sound independent decisions, and deliver five-star hospitality with genuine warmth and discretion.

We seek a mid-career professional with substantial hospitality or event management experience who thrives in fast-paced environments and demonstrates emotional intelligence when managing diverse teams. The ideal candidate values family-oriented service, possesses mature judgment, takes initiative without requiring constant oversight, and maintains clear communication channels. Experience in high-end hospitality operations, private residences, or luxury event management is essential, along with comfort managing everything from intimate weekly dinners to large-scale gatherings of up to 200 guests.

This opportunity offers the chance to make a meaningful impact on quality of life within a household that values authentic relationships, work-life balance, and the philosophy that exceptional service should feel effortless. The role is perfect for someone who believes in creating stress-free environments through proactive problem-solving, treats every guest with genuine care, and operates with the confidence to ask for forgiveness rather than permission when situations demand immediate action.

Expectations

• Minimum five to seven years of progressive experience in high-end hospitality operations, luxury event management, or private residence management with demonstrated success coordinating sophisticated events and managing diverse service teams.
• Proven expertise in event planning and execution, from intimate gatherings to large-scale events accommodating 20-200 guests, with strong vendor relationship management and logistical coordination capabilities.
• Exceptional interpersonal and communication skills with the ability to build positive relationships across all household staff levels, address concerns diplomatically, and foster a collaborative, respectful work environment aligned with family values.
• Strong human resources acumen including experience with staff scheduling, performance management, problem resolution, onboarding new team members, and handling disciplinary matters with professionalism and fairness.
• Advanced proficiency in calendar management systems and digital coordination platforms, with comfort navigating technology for task delegation, project tracking, and maintaining organized operational workflows.
• Demonstrated ability to work independently with mature judgment and decision-making capabilities, taking initiative to resolve issues proactively without requiring constant direction or approval.
• High emotional intelligence with exceptional discretion and confidentiality standards, maintaining professional boundaries while creating warm, authentic connections with the Principal, family members, and guests.
• Solid understanding of property maintenance coordination including oversight of audio-visual systems, pool maintenance, landscaping services, and general household repairs, with ability to manage vendor relationships and quality control.
• Adaptability and flexibility to pivot plans quickly, accommodate changing priorities, and maintain composure during high-pressure situations while delivering consistent, high-quality results with a positive attitude.
• Bilingual fluency in Spanish strongly preferred for effective communication with household staff and enhanced team coordination capabilities.
• Detail-oriented approach with meticulous organizational skills and commitment to maintaining properties to impeccable standards while supporting the Lead House Manager across varied operational responsibilities.
• Availability to work flexible hours including occasional evenings and weekends for event support, with understanding that role may occasionally require six-day work weeks during peak periods.

Responsibilities

• Lead House Manager Support Serve as the primary operational partner to the Lead House Manager, proactively assuming responsibilities to reduce their workload. Manage day-to-day household operations independently, anticipate needs before they arise, and ensure seamless coordination across all household functions with minimal supervision required.
• Staff Coordination & Human Resources Oversee scheduling, daily activities, and performance management for household staff including housekeepers and housemen. Address internal personnel matters with sensitivity and professionalism, conduct regular check-ins to assess staff needs and morale, identify and resolve interpersonal issues at their root, support recruitment and onboarding processes, and implement disciplinary actions when necessary. Foster a positive, collaborative work culture that reflects the household's values.
• Event Planning & Execution Direct comprehensive planning and flawless execution of all household events, from intimate weekly dinners to large gatherings accommodating up to 200 guests. Coordinate vendor relationships, manage event logistics, oversee setup and breakdown, support staff during events, and ensure every detail reflects the highest hospitality standards. Maintain focus on family-oriented entertaining with genuine warmth and attention to guest experience.
• Property Maintenance Coordination Monitor and maintain all aspects of the residence including audio-visual systems (Comcast, DirecTV, Savant), pool maintenance, landscaping services, and general household repairs. Coordinate with contractors and service providers, ensure quality control, manage maintenance schedules, and address issues proactively to keep the property in pristine condition
• Guest Services & Hospitality Provide exceptional hospitality to the Principal, family members, and house guests with genuine care and attention to detail. Anticipate guest needs, ensure comfortable accommodations, coordinate special requests, and deliver service that feels both polished and authentically warm. Treat every interaction with courtesy, respect, and the understanding that hospitality is about creating meaningful experiences.
• Household Operations Management Oversee daily household functions with keen attention to detail, monitoring basic needs, managing inventory systems, coordinating household supplies, and ensuring all spaces remain guest-ready. Maintain awareness of the household calendar, short-term priorities, long-term outlook, and emergency preparedness protocols.
• Technology & Systems Navigation Demonstrate proficiency with calendar management platforms for task assignment and delegation, audio-visual system operation and troubleshooting, password management, and general computer-based administrative functions to support efficient household operations.
• Communications & Problem Resolution Function as a key communications liaison, maintaining clear and transparent updates on projects, tasks, and priorities. Demonstrate ability to multitask effectively, identify shifting priorities quickly, and pivot operational focus seamlessly. Apply mature judgment to resolve challenges independently, making sound decisions that align with household values and operational standards.
• Confidentiality & Professionalism Uphold the highest standards of discretion in all professional interactions, protecting the Principal's privacy and maintaining appropriate professional boundaries while building authentic, trust-based relationships throughout the household.

Benefits

Comprehensive Healthcare Coverage Health, dental, and vision insurance Retirement Planning IRA with employer matching

Life Insurance: Life insurance coverage

Time Off: Two weeks paid time off plus holidays

Professional Growth: Professional development opportunities