Job Description

About the Job

Location: Ortigas
Corporate Title Senior Manager
Work Arrangement: Hybrid

Our Corporate Credit team is looking for experienced professionals to join us in Ortigas with the role of Bucket Manager

In this role you will manage and motivate teams to achieve collection and resolution targets while ensuring individual and group performance contributes to overall business goals. You will also handle customer concerns, prepare regular performance reports, support cross-team projects, and act as a support leader when required.

Your dream. Our focus.

East West Banking Corporation (EastWest) is one of the largest universal banks in the Philippines, and is committed to continuously invest in people and in process, product, and service enhancements, and embrace new ideas to enhance the EastWest experience.

We empower our employees to drive their careers and are committed to provide the runway for them to grow. We value teamwork and individual initiative. Join us and be part of a highly engaged team, and a workplace that promotes development and goal attainment.

Whether you're just starting out, or already a seasoned professional, EastWest can help you unleash your potential, and bridge the gap between dream to success.

What the role will entail

• Manage the reduction and resolution Consumer Lending Groups' Non-Performing Loans (NPL)
• Provide consistent guidance to Consumer Lending to ensure monitoring of specific loan accounts / account portfolios that are deemed as potential problems
• Allocate auto loan accounts based on team capacity, area coverage, and available resources, and monitor productivity and delinquency status.
• Ensure timely and compliant collection and repossession activities, including document review, reporting, and expense validation.
• Coach and mentor team members, recommend recovery strategies, and handle escalations while balancing recovery and customer service.
• Ensure regulatory compliance, quality standards, controlled recovery costs, and effective resource and capacity planning.

What we're looking for

• Bachelor's degree holder from a 4 course, preferably any business course (Accountancy, Management, Banking and Finance). Master's Degree is an advantage
• At least 5 years of experience in supervisory/managerial role, preferably credit and collections
• Strong expertise in credit and collections across loan products, with solid knowledge of banking operations, regulations, and bank products.
• Communicates effectively, supports inclusive partnerships, leverages data for sound strategies, and delivers consistent, high‑quality outcomes.
• Drives agility, innovation, and continuous learning through strong decision‑making, performance discipline, risk awareness, and sustainable, future‑ready strategies.
• Demonstrates customer focus, creativity, and an entrepreneurial mindset while leading with professionalism, integrity, and strong relationship management.

What you can expect from joining our team

• Career development and training opportunities
• Competitive salary package and benefits
• Performance-based incentives and recognition programs to reward high-performing individuals
• Opportunity to work with industry experts and be mentored by them
• Defined career progression paths to guide you in your professional growth