Job Description

SALES REPRESENTATIVE

The incumbent would be responsible for providing exceptional service to our Personal Care customers through the sale, promotion and management of the Company’s products in outlets.

Some Main Responsibilities include:

• Sell and promote the Division’s products.
• Place customer’s orders and follow up on delivery of products, especially with merchandisers-new products, items not being delivered or out of stock.
• Negotiate with the customer for the listing of new products.
• Make recommendations to develop and grow sales according to customer’s needs e.g. Co-ops, Promotional offers and in-store specials.
• Liaise with Merchandising Supervisor and Merchandisers to ensure all inventory sold to the customer is available in store and identify any gaps.
• Continuously seek new opportunities to increase and improve visibility for existing products specifically product placement on the shelf and in-store displays and cosmetic walls
• Work with the merchandisers to ensure correct planograms and pricing are implemented in stores.
• Work with merchandisers and store to manage expires which would not result in any expired product being on shelf.
• Work with merchandisers to ensure specials are implemented in store in a timely basis.
• Work closely with the Marketing team and negotiate with the customer to gain approval for advertising such as posters, showcases, billboards and promotional activities within the outlets.
• Handle product returns due to damages and expiries in a timely manner.
• Handle customer concerns- complaints & billing inquiries with the highest degree of courtesy, professionalism & efficiency.
• Manage customer’s account within the limits of the credit facilities offered to them in accordance with Company policy – delivery of statements and credit notes, collection of payments with utilization of credit notes; collection and processing of customer coop/rental invoices in a timely
• Continually maintain a working knowledge of all company products, services, pricing and promotions.
• Visit outlets as per suggested route list.
• Perform other duties that may be required to enhance the operations of the Company.

Qualification, Experience and Requirement:

• A minimum of 5 CXC passes which must include Mathematics and English
• A minimum of three (3) years sales experience combined with experience in customer relationship management
• A valid Police Certificate of Good Character
• Must have a vehicle in good working condition

Key Competencies:

• Commercial awareness
• Good interpersonal and communication skills
• Must be flexible, honest and reliable
• Excellent sales skills