Job Description

Brow & Beauty Expert (BBE)

Benefit Brow Bar at Macy’s Valley Fair - 2801 Stevens Creek Blvd, Santa Clara, CA 95050

We’re Benefit Cosmetics, and we’re all about making beauty radically feel good. Since 1976, we’ve been dreaming up unexpected answers to unmet beauty needs by producing iconic products like Benetint, The POREfessional, BADgal BANG!, and probably every brow product in your bag (what can we say, we are the world’s #1 brow brand, after all). We’re a global brand in more than 60 countries, with thousands of Brow Bars, Boutiques, and Beauty Experts bringing our joyful approach to life every day. As part of the LVMH Group, we pair prestige power with our indie spirit, and we’re just getting started. If you’re ready to bring the energy and help make laughter the best cosmetic, you’re in the right place!

Job Purpose

The Brow & Beauty Expert (BBE) is responsible for delivering excellent services, driving sales performance, ensuring client satisfaction, and maintaining a well-organized boutique or brow bar environment with a cohesive team dynamic. The BBE contributes to the development of the brand’s image and reputation within their store and ensures exceptional client experiences while maximizing business performance.

Core Responsibilities

• Sales and Service Excellence
  • Perform Benefit services, including waxing, tinting, laminations, and all other services offered on Benefit’s service menu; ensure all services are performed in compliance with all Benefit standards and techniques, as well as State Board guidelines, including hygiene, consultations, aftercare, etc.
  • Actively promote and sell Benefit’s products by demonstrating expertise in their use, application, and benefits, making personalized recommendations.
  • Facilitate smooth and accurate client transactions, ensuring a seamless client experience from start to finish.
  • Achieve product and service sales goals on a daily, weekly, monthly, and annual basis.
  • Proactively drive events and animations to generate business and improve client loyalty.
  • Ensure the highest level of client experience is consistently provided, creating a memorable and personalized experience for every client.
  • Build strong customer relationships, encourage repeat visits, and drive client retention through rebooking and follow-ups.
  • Address and resolve any client concerns or issues promptly and professionally.
• Teamwork and Operational Excellence
  • Foster a positive work environment that promotes collaboration, innovation, and employee engagement while encouraging diversity and inclusivity within the team.
  • Be an ambassador of Benefit Cosmetics and create desire for the brand with exceptional storytelling of the heritage and values.
  • Support the execution of action plans, merchandising guidelines, etc.
  • Ensure compliance with all Benefit Cosmetics and US Boutiques policies and procedures to maintain a consistent brand experience across all locations.
  • Ensure the boutique is well-maintained, clean, and organized to create an inviting and visually appealing environment for clients.

Working Conditions & Physical Demands

• Ability to test and apply products to skin.
• Physical capability for tasks that may involve lifting (up to 50 lbs.).
• Continuous standing/walking for a minimum of 8 hours.
• Continuous bending of neck, arms, torso, and legs for a minimum of 8 hours.
• Work in a fragrance-filled environment.
• Physical contact with clients/customers.
• Able to use a computer and MPOS for client transactions.

Requirements

• Must maintain compliance with state board regulations at all times.
• Maintain and display a valid state-issued aesthetician or cosmetologist license for the work state. The employee is responsible for any fees, additional training, and/or renewals needed as a requirement.
• Must have proof of insurance, a current and valid driver’s license, and a reliable means of transportation.
• Must be authorized to work in the U.S. and successfully complete the E-Verify process.
• Flexibility regarding work hours; ability to work nights, weekends, and some holidays, as needed to meet the needs and requirements of the store.

Skills & Abilities

• Client Focus: Client Obsessed, Customer Relationship Development
• Operational Skills: Inventory Management, Time Management, Attention to Detail
• Interpersonal & Communication: Strong Verbal Communication Skills, Ability to Work Independently
• Technical: Basic Knowledge of Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) or Similar

Disclaimer

• The duties and responsibilities described are not a comprehensive list, and additional tasks may be assigned to the employee from time to time.
• The scope of the job may change as necessitated by business demands.

The target salary range for this position is $19.00 - $25.38 per hour. The actual salary offered will depend on a variety of factors, which may include, as applicable, years of relevant experience; certifications or other professional licenses held; other legitimate, non-discriminatory business factors specific to the position; and the geographic location in which the applicant lives and/or from which they will perform the job. This position is eligible to earn a sales incentive bonus and/or commission. This position is also eligible for the following benefits, including but not limited to comprehensive health, dental, and vision plans; a 401(k) plan with employer matching; various paid time off programs; employee discounts/perks; life insurance; disability insurance; and flexible spending accounts.